DIY Mr Know it all fix it pain in the **** & his old LadyPain customer
Posted 07 November 2012 - 11:18 PM
I first asked what the error code was, they don't remember. Then ask if they unplugged & replugged unit. Unit was unpluged fror two days while chasing part, furter informed me that inlet valve screens were clean. Both persons telling me this at same time, olderly couple.
I ask for them to turn it on. Machine locks door & starts to dribble fill. I hear door unlock, lock, unlock, lock, etc. The water divider is rotating back & forth with each lock/unlock. I ask if while they were DIY'ing if by chance they checked the drain filter. Trying to analylize the situation, taking the bottom panel off, top already off. they are under foot, asking everything I am doing. Of course I am checking wiring, connectors at this point.Loosing control panel. I am thinking electrical is not having a good connection (door lock situation).
Clean drain filter (stinky with debri). Reach under & mess with lock connector, jiggle contol leads, look for wiring breaks. Put control panel back together, don't tighten screws yet, want to try to run cycle Again. The whole time they are stepping all over my tools on floor, kicking screws, complaining, generally being pain in the butts. I smile politly asking them to give me room to work. They don't hear me. He is giving me all kinds of advice, she is trying to clean unit as I am working.
Finally I go outside letting them do what ever it is they want. Come back in They start complaining again about President, plastic, machine breaking down. I go about putting machine together cause I am about done with them. I inform them I will cycle unit & if no go I will go & research later.
He goes online to research hisself. Unit works like a charm I energize. they are under foot again as I clean up. She is trying to help complaing that soap dispenser is crooked, she put it in crooked, complains that panels are not lined up correctly, screws are not tight yet. I can go on but bottom line is unit filled &drained all cycles.
Kicker is that when I asked for my service charge, measly $65, should have charged 3 times that, He acted pissed off, she said I did not do much, the part they put in only cost $30 I did not put any parts into it. Wanted to know what I did to charge the money.
Told them I got it to work because I am the paid technitian who does this for a living & although you tube is nice it does not have the analytical skills that a technician has. Then after giving me the check, hope it does not bounce, call me if they have any more problems. I do give great old fashion hometown service. And I will call them in a few days making sure the Maytag is still working.
Posted 08 November 2012 - 09:04 AM
I'm there to fix an appliance, not conduct a classroom. I will not get into discussions with the customer while troubleshooting because 1) I need to think! and 2) the distraction makes me miss things and make stupid mistakes. Most people understand when you explain to them that you need space and quiet while you're troubleshooting. I have even asked customers to turn off the TV when it is too loud or to quit smoking near me. You can do these in nice, non-offensive ways. If someone takes offense anyway, there is another maxim, "The customer is NOT always right IF they're not the RIGHT customer."
Posted 08 November 2012 - 09:27 AM
Edited by Patricio, 08 November 2012 - 04:42 PM.
Posted 08 November 2012 - 07:37 PM
For service manuals and lots of other goodies, become an Apprentice ==> Apprenticeship
Posted 08 November 2012 - 08:09 PM
Posted 14 November 2012 - 06:37 AM
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