Jump to content



Learn appliance repair at the Samurai Tech Academy.  Learn more.  Earn more.


Parts Search
Site Search

FAQs | Store | Memberships | Repair Videos | Academy | Newsletter | Beer Fund | Contact


Welcome to Appliantology.org, the Web's Premiere Appliance Repair Resource!

The world-famous Samurai Appliance Repair Forums


To get started, click here.


Already a member of the Appliantology Academy? Just sign in with your username and password in the upper right-hand corner of the screen.

 


Photo

Kenmore Elite 796.29272000 UE error.

UE or Unbalance error.

  • Please log in to reply
29 replies to this topic

#1 Alcamo

Alcamo

    Samanera

  • Grasshoppah
  • Pip
  • 16 posts
  • Location: USA
  • Flavorite Brew:Harpoon UFO

Posted 01 December 2012 - 11:48 PM

New to the forum, howdy everyone.

 

The machine would not spin correctly and made a bit of a noise, I replaced a broken Coupling Assembly, and the machine now goes into the spin cycle.  A few months out of warranty period, of course. 

 

Problem is that as soon as it gets a few minutes into the spin cycle, it blinks a UE (unbalanced load), then the timer goes back anywhere from 30 minutes to 13 minutes (depending on the type of wash cycle chosen) and keeps repeating the cycle right up to the spin, when the UE error pops up again, and the process repeats.

 

The machine is level, and the drum moves very little before setting off the unbalance error.  It will do this with an empty washer or a very well balanced load, makes no difference.

 

Any suggestions or insights welcome.  

 

I believe this machine is also sold as an LG5101.  Finding a service manual online would be a great help too. 



Use the Appliantology Parts Search Box to Find What You Need!
Enter your model number, part number, type of appliance, brand, or even a part description.
365-day return policy on all parts purchased here, even electrical parts that have been installed!

#2 nickfixit

nickfixit

    Sensei

  • Appliantology Fellow
  • PipPipPipPipPip
  • 2,190 posts
  • Location: USA
  • Flavorite Brew:Glen Livit

Posted 02 December 2012 - 08:25 AM

Something doesn't add up, there is no drive coupling on that machine. I would look for a foriegn object between the basket and outer tub. After that, look for a broken wire near the motor harness connector. Next stop would be hall sensor.

 

Nick


Edited by nickfixit, 02 December 2012 - 08:35 AM.

" Giving numerical data to Sears management is like giving a monkey a machine gun. No one knows for certain what will happen, but you can be sure of two things... It will be real messy, and only the monkey will be unharmed"

#3 sh2sh2

sh2sh2

    Senpai

  • Sublime Master of Appliantology
  • PipPipPipPip
  • 707 posts
  • Location: USA
  • Flavorite Brew:yeunling

Posted 02 December 2012 - 10:36 AM

there is a coupling on that washer, at least its what lg calls it, its more like a "splutch"



#4 nickfixit

nickfixit

    Sensei

  • Appliantology Fellow
  • PipPipPipPipPip
  • 2,190 posts
  • Location: USA
  • Flavorite Brew:Glen Livit

Posted 02 December 2012 - 12:27 PM

Wow, they do call that drive assembly a "coupling". I replaced one of those on the GE labled version. The main shaft broke off the end the wash plate connects , lots of bolts and screws to remove.


" Giving numerical data to Sears management is like giving a monkey a machine gun. No one knows for certain what will happen, but you can be sure of two things... It will be real messy, and only the monkey will be unharmed"

#5 Alcamo

Alcamo

    Samanera

  • Grasshoppah
  • Pip
  • 16 posts
  • Location: USA
  • Flavorite Brew:Harpoon UFO

Posted 02 December 2012 - 03:11 PM

I would look for a foriegn object between the basket and outer tub. After that, look for a broken wire near the motor harness connector. Next stop would be hall sensor.

 

Nick

The "splutch" gears were chewed up, and there was a metal washer (thin) which was chewed up too.  The metal washer did not show up in the parts diagram anywhere but it works fine without it.  No foreign objects in the basket.

 

I will order the hall sensor and change that, I wasn't sure if that's what sent the 'pter the data for "UE" or if there was another sensor. 

 

Thank you for the replies, and I'll post the results after changing the hall sensor.

 

Still looking for an online repair manual, can't even get an "official" service manual for the Kenmore number, I'll look for the LG version if I can get a positive ID on the LG model number for this thing.


Edited by Alcamo, 02 December 2012 - 03:11 PM.


#6 Alcamo

Alcamo

    Samanera

  • Grasshoppah
  • Pip
  • 16 posts
  • Location: USA
  • Flavorite Brew:Harpoon UFO

Posted 08 December 2012 - 09:59 PM

Something doesn't add up, there is no drive coupling on that machine. I would look for a foriegn object between the basket and outer tub. After that, look for a broken wire near the motor harness connector. Next stop would be hall sensor.

 

Nick

No foreign objects, no broken wires, brand new Hall Sensor, and it's doing the exact same thing. 

 

Any more avenues to pursue?  The load isn't really out of balance, as I said it does it with no load in the machine too, it has a glass top so it's visually verified. 



#7 john63

john63

    Dean of LG Appliantology

  • Appliantology Fellow
  • PipPipPipPipPip
  • 2,211 posts
  • Location: USA

Posted 08 December 2012 - 10:18 PM

Possibilities...

 

1) Warped STATOR

 

2) Out of Balance SPIN BASKET

 

3) Software glitch (No mention of any on LGs website,however)

 

A tough one.

Difficult to diagnose without the balance-machinery used during manufacturing.


To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#8 Alcamo

Alcamo

    Samanera

  • Grasshoppah
  • Pip
  • 16 posts
  • Location: USA
  • Flavorite Brew:Harpoon UFO

Posted 08 December 2012 - 11:49 PM

Can rule software out, I've already replaced the PCB board and the timing board, there's nothing left with software on it. 

 

The stator is looks new, I had to remove it to replace the hall sensor.  No indication of any contact with the rotor either. 

 

Nothing more I can do from the look of it,  going to call again and see if they're willing to do anything about this, the machine is 4 months out of the year warranty.  Expect an expensive machine like this to last a little longer than the el cheapo Kenmore it replaced (which lasted almost 20 years.) 

 

KISS principle from now on, (Keep It Simple Stupid) when it comes to appliances, if it has so much as a digital display, walk away.



#9 john63

john63

    Dean of LG Appliantology

  • Appliantology Fellow
  • PipPipPipPipPip
  • 2,211 posts
  • Location: USA

Posted 09 December 2012 - 12:12 AM

<<<Can rule software out, I've already replaced the PCB board and the timing board, there's nothing left with software on it.>>>

 

*************

 

Unless there's an as-of-now unknown issue (yet to be found & documented).

 

*************

 

<<<The stator is looks new, --- No indication of any contact with the rotor either.>>> 

**************

 

Can still be out-of-round enough to affect high RPM.

 

**************

 

<<<going to call again and see if they're willing to do anything about this>>>

 

**************

 

Sears?---That's what I'd do as well.

Perhaps they will exchange the washer for another.

 

**************

 

 <<<Expect an expensive machine like this to last a little longer than the el cheapo Kenmore it replaced (which lasted almost 20 years.)>>>

 

**************

 

Keep that thought in mind---the moment that you step into a voting booth.

Ask yourself---which candidate is for *empowering* the DOE/EPA------and which candidate does not :)

 

**************

 

<<<KISS principle from now on, (Keep It Simple Stupid) when it comes to appliances, if it has so much as a digital display, walk away.>>>

 

**************

 

I can empathize with that feeling.

The reality is that in the next 5 years---you'll be doing more walking away than repairs.

Unless retirement is next year---it's going to be impossible to stay in business & be profitable.


 


Edited by john63, 09 December 2012 - 12:16 AM.

To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#10 Scottthewolf

Scottthewolf

    Senpai

  • Appliantology Fellow
  • PipPipPipPipPip
  • 2,875 posts
  • Location: USA
  • Flavorite Brew:Dunkin Donuts Coffee

Posted 09 December 2012 - 01:24 AM

John63, Is LG the only brand you work on, or do you work for LG Service?


Scott Wolf

#11 john63

john63

    Dean of LG Appliantology

  • Appliantology Fellow
  • PipPipPipPipPip
  • 2,211 posts
  • Location: USA

Posted 09 December 2012 - 01:52 AM

Self-employed.

 

31 years :)

 

Pray tell---why doth thee ask?


To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#12 Alcamo

Alcamo

    Samanera

  • Grasshoppah
  • Pip
  • 16 posts
  • Location: USA
  • Flavorite Brew:Harpoon UFO

Posted 09 December 2012 - 04:28 AM

I have admitted defeat on this one, but before I surrender the sword, is the repair manual (more important the self test codes) available from LG for the LG5101?  I have downloaded and checked the GE version of this machine, but the test procedures for the board and the error codes are completely different.  There was a small "cheat sheet" inside the pcb cover, but the procedure outlined does not work, the machine will not go into diagnostic mode using the button sequence it stipulates. 



#13 john63

john63

    Dean of LG Appliantology

  • Appliantology Fellow
  • PipPipPipPipPip
  • 2,211 posts
  • Location: USA

Posted 09 December 2012 - 04:17 PM

The GE Harmony washer (LG built) and the LG/Kenmore Wave Force washer---are two different animals.

 

Wave Force Washer Test Procedure:

 

Press and hold the WASH/RINSE and SOIL LEVEL buttons

 

Press the POWER button and release all 3 buttons.

 

When the lid locks...

 

Press the START/PAUSE button...

 

1 time: Button Test

 

2nd time: None/no test function

 

3> Cold Water Valve function for the bleach dispenser

 

4> Hot water valve test for the softener dispenser

 

5> Cold water valve fill (at main dispenser assy)

 

6> Heater test

 

7> Wave Force test

 

8> Drain motor test

 

9> Pulsator function test

 

10> High speed spin

 

11> Off

 

Error definitions

 

OE> No Drain

 

UE> Unbalanced Error

 

dE> Lid Open Error

 

PE> Pressure Switch Error

 

FE> Fill Error (usually too much water)

 

LE> Locked Rotor Error (usually too much or wrong type of detergent)


To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#14 Scottthewolf

Scottthewolf

    Senpai

  • Appliantology Fellow
  • PipPipPipPipPip
  • 2,875 posts
  • Location: USA
  • Flavorite Brew:Dunkin Donuts Coffee

Posted 09 December 2012 - 10:56 PM

Self-employed.

 

31 years :)

 

Pray tell---why doth thee ask?

I ask because it seems all you answer is the LG and Samsung posts.


Scott Wolf

#15 john63

john63

    Dean of LG Appliantology

  • Appliantology Fellow
  • PipPipPipPipPip
  • 2,211 posts
  • Location: USA

Posted 10 December 2012 - 12:13 AM

I demand legal representation--if you're charging me with a crime :)


To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#16 Scottthewolf

Scottthewolf

    Senpai

  • Appliantology Fellow
  • PipPipPipPipPip
  • 2,875 posts
  • Location: USA
  • Flavorite Brew:Dunkin Donuts Coffee

Posted 10 December 2012 - 12:25 AM

I was just curious, by your posts it just seems LG is all you work on.


Scott Wolf

#17 john63

john63

    Dean of LG Appliantology

  • Appliantology Fellow
  • PipPipPipPipPip
  • 2,211 posts
  • Location: USA

Posted 10 December 2012 - 12:52 AM

<<<I ask because it seems all you answer is the LG and Samsung posts.>>>

 

<<<I was just curious, by your posts it just seems LG is all you work on.>>>


 

 

*********************************

 

You've blown my cover....

 

I confess---I am secretly in the employ---of the one and only---Moostafa!


 


 


Edited by john63, 10 December 2012 - 01:02 AM.

To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#18 nickfixit

nickfixit

    Sensei

  • Appliantology Fellow
  • PipPipPipPipPip
  • 2,190 posts
  • Location: USA
  • Flavorite Brew:Glen Livit

Posted 10 December 2012 - 06:45 AM

. " The metal washer did not show up in the parts diagram anywhere but it works fine without it"

 

Any chance the lack of this washer is causing some problem? Could there be a problem with the shift actuator or the coupling/splutch?

 


" Giving numerical data to Sears management is like giving a monkey a machine gun. No one knows for certain what will happen, but you can be sure of two things... It will be real messy, and only the monkey will be unharmed"

#19 Moostafa

Moostafa

    Imam

  • The Ayatollah of Appliantology
  • PipPipPipPip
  • 771 posts
  • Location: non-US or Canada
  • Flavorite Brew:Poppy Salmagundi

Posted 10 December 2012 - 12:27 PM

 

You've blown my cover....

 

I confess---I am secretly in the employ---of the one and only---Moostafa!

 

 

Hello, john63, my cover-blown friend.  It is most unfortunate that the persistent and clever scottthwolf has ferreted out our mutually-beneficial arrangement.  For many years, we have been blessed by Allah with a bountiful harvest of the revered poppy plant, thanks in no small part to the aid and support of your Ameedican military assisting with the harvest and packaging.  You and I enjoyed a particularly profitable business arrangement where you would supply Afghani poppy-derived products to your "appliance repair customers."  It was a wonderful cover story but, alas, the steel-trap mind and superior machine-like algorithmic deductive faculties of scottthewolf has discovered our business arrangement which must now come to an end.  I trust, however, that during the tenure of our business together, you have earned more than enough of the money you call Federal Reserve Notes to send all of your children to Ivy League colleges and still have enough left over for a comfortable retirement aboard your 80-foot dream yacht with a full crew and harem.  


Allahu Akbar!


#20 Alcamo

Alcamo

    Samanera

  • Grasshoppah
  • Pip
  • 16 posts
  • Location: USA
  • Flavorite Brew:Harpoon UFO

Posted 10 December 2012 - 01:58 PM

 

. " The metal washer did not show up in the parts diagram anywhere but it works fine without it"

 

Any chance the lack of this washer is causing some problem? Could there be a problem with the shift actuator or the coupling/splutch?

 

 

The reason the coupling broke was because of the UE error.  The machine would go into a loop, after the first or second UE error (at roughly 9 minutes left in cycle), the timer would go to 19 (or as high as 31 minutes, depending on cycle chosen) and would repeat this ad infinitem.  There was  a load in the machine which "washed" for 3 or 4 days while we were away for the weekend, the coupling couldn't take it.  The washer is paper thin, and looks like it's purpose to hold things together on the factory floor.  I'll post pics of the parts when I get a chance.    It's easy enough to pull again, but there's "nothing to see here" as it only goes in one way in one configuration with no adjustment.

 

The UE error was what caused the splutch to go.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users


FAQs | Store | Memberships | Repair Videos | Academy | Newsletter | Beer Fund | Contact


Use the Appliantology Parts Finder to Get What You Need!
Enter a model number, part number, type of appliance, brand, or even a part description.
365-day return policy on all parts purchased here, even electrical parts that have been installed!

Your Sometimes-Lucid Host:
Samurai Appliance Repair Man
"If I can't help you fix your appliance and make you 100% satisfied, I will come to your home and slice open my belly,
spilling my steaming entrails onto your floor."


The Appliance Guru | Master Samurai Tech

Real Time Analytics