Posted 04 May 2005 - 01:11 PM
I have to defrost the freezer and thaw the tube every month now. The tube drains freely when I do.
I had a repairman today who claims that this a Whirlpool design flaw, the fan sucks frozen peas or rice grains into the cooling area, they fall into the tube, they block it and it freezes up. He ignored everything I said about the increased frequency of the problem, the freezer being too cold, that I've thawed it out before - he said he sees this a couple times a month.
So, he charged me 95 dollars to defrost my freezer. There was no solid object in the drain tray that coould have blocked the tube. I refused to pay him unless he guaranteed his work - he wouldn't so I told him I would keep everything in the freezer in ziplock bags as he suggested and send him a check in two months if the problem did not recur, along with an abject apology.
I think he is talking through his hat - the fan could not lift a sesame seed off a shelf and there was nothing in the tube but ice all along. All the dozen times I have done this there has never been anything in the tray but water.
So what do I do now? Was he right -is this a Whirlpool design flaw? I think the tube stays real cold when the fins defrost but why?
Posted 04 May 2005 - 04:17 PM
Posted 04 May 2005 - 09:27 PM
Posted 06 May 2005 - 05:00 PM
The part Whirlpool Number is 819043 (Sears part div 46, source 106)
If you use this part, do not use the little piece of tubing. It's not worth the effort. Just mount the probe to the heat element with it down the drain hole. Make shure it's tight.
This is a common problem and an easy fix. I think the defrost elements are too far from the drain hole. Plus, they seam to warp and move higher away from the drain hole.
This will end your drain freeze problem.
Posted 07 May 2005 - 05:33 AM
But he is also responsible, because I told him exactly was going on and what I had been doing, and he could have told me on the phone he was going to come over to my house and charge me 95 dollars to do what I had been doing, so I should keep doing it myself. Maybe he figured I was doing it wrong.
So if he is an honest man, he dismisses everything a homeowner (maybe because I'm a woman) says and totally discounts her experience with her appliance. That's not being a good repairman - it's ignoring data.
If by some freakish chance his fix holds, I will pay him everything and apologize. If it freezes up again I will install that Whirlpool rod. If that works I will tell him what I did and figure the knowledge ought to be worth it to him and his customers (the two or three he has every month with this problem.) If the rod doesn't work, I'll send him half the fee because I feel partly responsible.
I feel sorry for this poor man who believes he was ripped off. But the problem I hired him to correct was this thing freezing up REPEATEDLY. He did not correct that problem; he never intended to correct that problem and he should have told me he didn't know how to. His ad said repairs were guaranteed - it didn't say certain repairs - and he would not give me a guarantee.
Posted 07 May 2005 - 05:50 AM
Posted 07 May 2005 - 07:14 AM
For the past two years my seven year old Whirlpool (ET21DK XDN05) has had the defrost drain tube freeze up with increasing frequency.
I get no cooling in the refrigerator.
The freezer is too cold,
Not counting the recent "repair", did you have any repair before? Is so, could you recall what have been done.
It sounds that you have a "minor" defrost problem. The "frost" is not melted satisfactorily during the defrost cycle. The frost is graduately building up and you have done the right thing to defrost it manually once a month.
The "minor" defrost problem could be caused by "insufficent defrost heating"; such as
a) defrost thermostat should cut-out (OFF) at about 70F, but you may have a "bad" one which cut-outs too soon ; or
b) defrost timer should provide a "good" contact to the heater, but you may have a a "bad" timer with "pitted and high resistance" contacts ; or
c) there could be a " high resistance connection" in the heater circuit.
(b) and © could be checked by measuring the voltage between the terminals of the heater when the timer is advanced to "defrost cycle".
Posted 07 May 2005 - 08:25 AM
Those are the kind of tests I was expecting the repairman to do. I'm not sure I'm up to the job- if I get a voltmeter and measure the voltage between the terminals is it supposed to be zero or something close to it, to show no high resistance?
I don't even know where the timer and thermostat are - I didn't see anything obvious when I had the back off the freezer compartment - or are they under the shield with the setting dials and lights at the top of the refrigerator compartment?
Would I need to buy a repairman's manual to tackle this job? I do know I'm supposed to unplug the refrigerator before I start fiddling with these things, except for measuring voltage of course. I really just wanted a competent repairman to start with.:(
Posted 03 June 2005 - 04:48 AM
Posted 03 June 2005 - 05:11 AM
Posted 10 June 2006 - 09:18 PM
So far, I have a Whirlpool Quiet Partner II that I just threw out, less than a year old, due to faulty heater circuit control, a Whirlpool built in oven than has never been able to preheat, and a Whirlpool freezer that has never been able to defrost.
Should be delivered from a hearse.
Brand new it's nearly dead
Less than a year you'll surely dread ...buying
Whirlpool ..well it could be worse.
Posted 11 June 2006 - 02:24 AM
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