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Sears


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11 replies to this topic

#1 FatMan

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Posted 20 December 2005 - 02:52 AM

Heard a new one yesterday, Customer called Sears about his just out of warranty refrigerator and they told him he could call the tech line for a mere $50.00 fee. Has anyone else heard of this yet? 

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#2 BearsFan4Eva

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Posted 20 December 2005 - 03:55 AM

I didnt know sears had a tech line.  If I remember right, Maytag was like $30.00 3-4 years ago.

#3 pierattfamily

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Posted 21 December 2005 - 02:58 PM

actually i had that very problem today.  i called the sears do-it-yourself line and a very rude man told me i needed to pay 23 dollars to ask him any questions about my dryer.

#4 nickfixit

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Posted 21 December 2005 - 03:52 PM

I once promised (hand raised in the air) I would never call them again for any technical problem. I did this in a meeting of Sears techs with our district manager. They usually just tell you something stupid to get you to order a part and get off their phone.

I have found they never know anything I don't already know.

If your going to pay for help, contact Samurai. Or just call a Pro.

Nick


The whole tech line thing was mostly an excuse to stop training the techs, which they have. A once great company has been brought down by greed and stupidity.

Nick
" Giving numerical data to Sears management is like giving a monkey a machine gun. No one knows for certain what will happen, but you can be sure of two things... It will be real messy, and only the monkey will be unharmed"

#5 Mad Mac

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Posted 21 December 2005 - 05:43 PM

Nick, is this STAC now taking calls from the public for a fee?
Mad Mac....Pray to God he's out there....somewhere.

#6 nickfixit

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Posted 21 December 2005 - 11:38 PM

Yes, and I believe independent servicers can get an account and use them. I wouldn't pay them a penny.

Nick
" Giving numerical data to Sears management is like giving a monkey a machine gun. No one knows for certain what will happen, but you can be sure of two things... It will be real messy, and only the monkey will be unharmed"

#7 Mad Mac

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Posted 22 December 2005 - 10:24 AM

I did 26 and 46 (laundry and refrigeration to the non-$ear$ people), and actually found the odd helpful tech on the other end of the line. Very much the exception, though. As for paying for it....:yikes:
Mad Mac....Pray to God he's out there....somewhere.

#8 jahjahbinks

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Posted 08 February 2006 - 01:26 PM

NO HELP FOR ME EITHER  and i did 26 / 46 / 22/ 71 trial and error my friend i never did mind destroying anything as long as the cust didn`t have to pay for it.
SHE WHO HAS THE MONEY GETS HIS APPLIANCES REPAIRED

Currently serving EVERYTHING

#9 Dan Webster

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Posted 15 February 2006 - 04:27 PM

call me anytime, I can BS with the best of yall! PS no robot machine will answer
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#10 Samurai Appliance Repair Man

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Posted 03 March 2006 - 02:50 AM

I called your number and all I got was a recording of the time! :P

#11 sheldontv

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Posted 29 April 2006 - 04:10 AM

i didnt know they had the talking clock in service in alabama?????????

 

#12 Dan Webster

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Posted 29 April 2006 - 06:51 AM

1-800-726-0692 is here at my shop in south alabama in the us of a and it is a toll free number feel free to call me between the hours of 8am and 5pm mon-friday and 8am _1200 noon sat, closed sunday I live in the central time zone
"May the hinges of our friendship never grow rusty"
-old Irish saying

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