Customer complaint : Warm fridge, no water at dispenser, some frost on evap panel. Initially thought bad board. Arrived at sight and first thing I noticed was compressor running but evap fan not running. Looked at the frost and it was very light, probably due to bad air circulation..Freezer temp was uneven and very cold near bottom. Okay, checked water at bottom of freezer door...none. I thought bad board causing dispenser and fan failure. But not so fast, found water coming out of valve and out of filter when dispenser was engaged....the problem was between valve and connection at bottom of door. It was not the board but a frozen water reservoir. Probably due to customer maxing out freezer and subsequently the uncirculated ice cold air from bottom of freezer resulted in frozen reservoir in fridge. No problem, put large pan of hot water in fridge and successfully thawed out reservoir while I checked fan at mainboard.
No burnt resistors and board was sending 13 vdc. to evap ..bad evap motor..board is fine. More than likely a bad evap fan motor caused all the problems. I needed to order a motor but I usually like to put my eyeballs on the motor anyhow just in case there is an obstruction or bad/loose wire. Removed Ice maker bucket, auger motor then...there it was.... nothing....no screws where the screws should be...nope, nothing there. Instead, standing in front of me was my dreaded enemy. Once again foiled by the cursed modular design.
Checked my dropbox for the service manual....couldn't find anything except all the other profiles with screws...Probably prying would remove the upper panels but I hate fiddling with those things when I'm not sure where to pry first since the clips are so easily broken and I've broken a few in my day. Anyhow it was getting late..about 8:45 pm so I told customer we need to order a new motor. I'm certain that's the problem but won't really know until I disassemble this thing. At least I will only have to dis-assemble it one time.
Not quite sure why this model is a GSH as opposed to a GSS...I guess it is a builder/homedepot version. The "H" on other GE indicates inverter model...but that's not the case here. Any advice on dis-assembly would be helpful. I will also submit a request in the Service Manual section but thought posting here may help someone else in the future. Someone who like me, foolishly thought a SxS GE Profile is a Profile is a Profile.
Thanks for any help!..btw stay tuned for other misconceptions and silly mistakes I've made. I'm willing to suffer all the "what, you didn't know that!?" in the hope of helping someone else.
Edited by DurhamAppliance, 23 December 2012 - 05:13 PM.