Guys, guys, you gotta believe me!!
I was upset at the sight when I arrived. I don't form a team with my customers. Did not like what I saw when I walked in. The initial phone call went like this:
"Hi. I'm having a problem with my fridge. The freezer works fine, but the fridge side is warming up. The damper door is closed." I asked him for a model number and then set up the appointment.
When I arrived he starts directing everything, telling me what does what and what goes where.
I told him, "Yes, I understand that." And I began locating E6 and testing the damper motor.
I told him that he needed a new damper assembly and I quoted him out. He said, "Yeah, but what are you really going to charge me for labor? I've already done half the work."
I was astonished. I told him he obviously knows what he's doing and to order the damper himself.
Then he turns me over to this fan he replaced that he never mentioned before. He tells me to help him get that going and maybe he'll give me $5 bucks.
Well, I ended up leaving with the full service call fee. Nice guy, very blunt though, a little disrespectful. Right now, as it stands, I can walk away from this.
Durham: How much is a reasonable charge for the "reassembly fee?" Because, believe it or not, I get hit with surprises like this from time to time. Or, a customer will call telling me that they gave it their best shot and now, as a last resort, are calling me for help. I then inherit a mess and I'm getting so f*#king tired of it.
Can I say that on here?
Edited by Sunlight Appliance, 30 December 2012 - 06:34 AM.