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Sunlight Appliance

frs26h7csb2 FRIGIDAIRE SxS Air Damper Closed

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Ok....compose myself....back to the issue......My business partner is really good at dealing with the customer that wants to direct everything....he even had one customer who told him to "hold on a minute" returned with a toolbox and began to get on the floor to "help out. " My partner, for example, will take the case off a direct drive washer and strategically position it to block the customer. The customer would then quietly go into the next room.

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Back to the problem at hand...

 

 

 

 

That's when you leave.  I've said this before elsewhere and I'll say again here:  When I'm on a service call, it's because someone has hired me to fix a problem.  I'm there to do a job.  I am not there to hold a class.  

 

If a customer tells me on the phone that they've already disassembled this or taken apart that, I will not schedule the job.  I do not work on partially "customer-ized" appliances.  Too much room to introduce weird errors and problems and guess who gets the blame?

 

I have been on a several jobs where I get there and the customer has either removed or partially disassembled the appliance.  I leave.  I don't charge them anything, I simply leave and I won't work for them again because 1) they didn't tell me on the phone that they did this and 2) they are not the kind of customer who would appreciate or see the value of my service; invariably, they turn out to be cheesedorks.  I cut my losses and move on to the next customer who may become a cheerleader.  

 

When I walk in and see wires dangling, pieces removed, etc., I tell the customer before starting work "I am going to leave this unit in the condition I found it."  I also explain that my ability to make a good diagnosis is compromised.  If they choose to have me go forward under those conditions, I continue work.

 

INVARIABLY, when I have the water valve or the fan or the control board back in, they will then ask me, "can you go ahead and put the whole thing back together?"  My response is always, "yes, for an additional labor charge."

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Thanks guys. You all sort of hijacked my thread.

 

Really great answers. I'll keep it all in mind and apply it next time. I need to start telling customers over the phone to just leave their appliances alone while they're waiting for me. Then if they tell me "well, we already opened it up," I may just need to turn down the job.

 

Crazy thread. Had fun reading through it.



Durham I see you.

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Just finished reading the Cheesedorks qualifications. Samurai, you're not even the slightest bit wrong. Not cynical; just observant.

 

And in regard to them grouping me in the same category as government service providers, seriously, there are plenty of communist countries in the world. They need to move to one of them and quit destroying my free country.

 

When I'm out in the public I am always having to face the reality that I am one of just a handful of Americans who is not afraid of Freedom.

 

I'll defend the concept of "Free-market capitalism" 'til the day I die.

 

 

Or, should I say, the RIGHT to "Free-Market Capitalism." Thank you.

Edited by Sunlight Appliance
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