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LG Service


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9 replies to this topic

#1 Wingerman

Wingerman

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Posted 18 January 2013 - 08:19 PM

As a authorized Samsung Servicer, I get customer requests (friend of a friend) to service LG washers, dryers, fridges. However, when I inquired with LG how to go about finding a website where one can attain official service status with downloads of service manuals, I was told such a site doesn't exist by 3 company reps. Any enlightenment here would help.  



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#2 john63

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Posted 18 January 2013 - 09:13 PM

<<<I inquired with LG how to go about finding a website where one can attain official service status>>>

 

*****************

 

To become an LG ASC ?

 

What *state* are you in/located ?


To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#3 Wingerman

Wingerman

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Posted 18 January 2013 - 09:36 PM

I am in Indiana.



#4 john63

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Posted 18 January 2013 - 09:57 PM

Sent you a PM...


To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#5 Wingerman

Wingerman

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  • Master Appliantologist
  • PipPip
  • 93 posts
  • Location: USA
  • Flavorite Brew:Cuervo Silver and Lemonade

Posted 18 January 2013 - 10:00 PM

Thank you much. Why the hesitation of service techs to work on LG appliances? Just curious.



#6 john63

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Posted 18 January 2013 - 10:33 PM

That's the $64,000 question :)

 

I became an ASC almost from the beginning and was very impressed.


To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#7 Wingerman

Wingerman

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  • Master Appliantologist
  • PipPip
  • 93 posts
  • Location: USA
  • Flavorite Brew:Cuervo Silver and Lemonade

Posted 18 January 2013 - 10:45 PM

Could it be . . . . . . a lack of information that I have had a hard time coming by; hence my question posted here? Doesn't seem LG is "tech friendly" on getting to know them, yet their service manuals are put together well.



#8 john63

john63

    Dean of LG Appliantology

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Posted 18 January 2013 - 10:47 PM

Non-authorized techs can sign up info at...

 

lgtechassist.com


To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#9 john63

john63

    Dean of LG Appliantology

  • Appliantology Fellow
  • PipPipPipPipPip
  • 2,127 posts
  • Location: USA

Posted 18 January 2013 - 10:56 PM

<<<Doesn't seem LG is "tech friendly" on getting to know them>>>

 

********************

 

This depends on---who you've contacted.

 

If you're dealing with "Customer Service"...

 

It's not their job (or training) to interact with servicers---most are young & inexperienced to boot.


To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#10 Wingerman

Wingerman

    Yamabushi

  • Master Appliantologist
  • PipPip
  • 93 posts
  • Location: USA
  • Flavorite Brew:Cuervo Silver and Lemonade

Posted 18 January 2013 - 10:59 PM

Thanks for the good info.






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