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Neptune DC MCG8000AWW


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24 replies to this topic

#1 yell0w_lantern

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Posted 29 January 2013 - 10:49 PM

Neither the upper nor lower part of the unit will start.

The lights come on in each bay if the respective door is opened. The control panel lights up and all the buttons cause a beep when pressed. The green light next to the Time Dry button does not light up and if pressed when the dryer is completely off then the Sensor Dry mode is activated. Pressing the Start button for either the upper or lower dryer turns off the entire dryer without any sort of pretense at starting - no rumble, no sound of turning over, nothing at all.

 

A service man was here and tried replacing the circuit board but to no avail.

 

My guess is a fuse of some sort.



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#2 Scottthewolf

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Posted 29 January 2013 - 10:59 PM

Which circuit board?  there's one in the control panel and one in the base of the machine in the very bottom, the bottom one usually goes bad because of water leaks in basements.


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#3 yell0w_lantern

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Posted 29 January 2013 - 11:30 PM

I know for sure it was in the control panel.



#4 kdog

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Posted 30 January 2013 - 01:57 AM

http://appliantology...ce8000-mcg8000/


Help us keep the lights on: buy appliance parts here ==> http://repairclinic.com

For service manuals and lots of other goodies, become an Apprentice ==> Apprenticeship

#5 yell0w_lantern

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Posted 30 January 2013 - 12:41 PM

Thanks for the manual. It does not specifically say where the thermal fuses are.

#6 RegUS_PatOff

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Posted 30 January 2013 - 01:02 PM

parts diagrams

http://appliantology... MCG8000AWW.pdf


.

one of my video productions: “Easter Seals: Walk With Me”

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#7 tpoindexter

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Posted 30 January 2013 - 02:43 PM


 

parts diagrams

http://appliantology... MCG8000AWW.pdf

Get an error when you click this link


Test

#8 RegUS_PatOff

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Posted 30 January 2013 - 02:53 PM

Get an error when you click this link

what error ?

works for me ...


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one of my video productions: “Easter Seals: Walk With Me”

every day is Down Syndrome Awareness Day
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RegUS_PatOff > www.youtube.com/watch?v=oPAY2LsKVEw

#9 yell0w_lantern

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Posted 30 January 2013 - 03:25 PM

I get a File Not Found error, too.

#10 tpoindexter

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Posted 30 January 2013 - 03:29 PM

Sorry, we couldn't find that!

is the message I get


Test

#11 RegUS_PatOff

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Posted 30 January 2013 - 05:30 PM

OK, I added it to the 

MCG8000AWW service manual collection

http://appliantology...ce8000-mcg8000/


.

one of my video productions: “Easter Seals: Walk With Me”

every day is Down Syndrome Awareness Day
"A Child Is Waiting" . Burt Lancaster . Judy Garland . 1962

RegUS_PatOff > www.youtube.com/watch?v=oPAY2LsKVEw

#12 tpoindexter

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Posted 30 January 2013 - 06:35 PM

Perfect!!


Test

#13 yell0w_lantern

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Posted 30 January 2013 - 10:11 PM

Thanks!

 

 

[UPDATE] I checked my thermal fuses, high limit thermostat, and flame sensor for continuity and they were fine. The thermistor registers 12kOhms and no continuity, which, from what I read, sounds normal.

 

 

So would it be the relay then?


Edited by yell0w_lantern, 31 January 2013 - 12:20 AM.


#14 yell0w_lantern

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Posted 02 February 2013 - 09:16 PM

Okay, replaced the relay and no change. I had heard that motor also should be replaced when a new relay is put in but the motor won't be in until Monday.



#15 sh2sh2

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Posted 03 February 2013 - 11:35 AM

Are we sure the first repair man actually replaced the board in the console?



#16 yell0w_lantern

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Posted 03 February 2013 - 02:47 PM

He replaced it and the problem persisted so he swapped the old board back in and did not charge me.



#17 sh2sh2

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Posted 03 February 2013 - 02:51 PM

do these have a separate membrane touch pad or is it all one board in the console



#18 yell0w_lantern

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Posted 03 February 2013 - 05:21 PM

the control panel is separate from the board; yes, it is membrane style.



#19 Scottthewolf

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Posted 04 February 2013 - 12:33 AM

The problem is probably the main control board in the base of the machine.  http://www.repaircli...Number=31001561

 

This is the last time I'm going to advise you that this is the problem.


Edited by Scottthewolf, 04 February 2013 - 12:35 AM.

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#20 yell0w_lantern

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Posted 04 February 2013 - 08:30 AM

 

The problem is probably the main control board in the base of the machine.  http://www.repaircli...Number=31001561
 
This is the last time I'm going to advise you that this is the problem.

 

I was under the impression it is also called, "the relay". I already took your advice and replaced it as I said above. So unless I got a bad component, it must be something else.




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