Future customer calls about her Kenmore washer. No agitator washer. Complaint is that machine went into spin then tub started bouncing around making big racket. She powered down unit. Now it comes on with the sensor light on, she hears the lid lock (light on) then lid unlocks (light off). She swears springs are broke cause tub now has too much freedom inside cabinet.
Ist time with this type of washer. Have been preparing for my new experiance with this type of machine. Think I know how to open cabinet. Is there a balance sensor that disables unit & has to be reset? I have scheduled an appointment for early Friday morning. All suggestion will be very much appreciated. Thankyou, Patricio.