Hi Samurai and Jumptrout,
Thank you for directing me to the service manual at the pot luck supper. Sorry I didn't get back right away to this thread here.
Everything worked out fine. It was the thermostat again. I think the lady had been cranking on it or perhaps turned it the wrong way or something because just by wiggling the shaft I could get continuity in the OFF position. It was basically broken. But, I couldn't prove that she broke it so we warrantied it. At least it didn't cost me anything to replace it, but I was still working for free and time has a monetary value in my opinion.
You're the best.