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bosch wfl2060uc washer leaking from soap dispenser

6 posts in this topic

I'm went on a call to a customer with a bosch wfl2060uc 83/III and the customer complaint was that the unit was leaking but that they were not able to identify where the leak was coming from. I went out on the call ran the washer 4 times when I finally found that there was a slight bit of water running out from underneath the closed soap dispenser door particulary on the fill portion of the cycle. I pulled out and inspected the soap dispenser for warped plastic or possible damage and found non to my eye. I havn't known too many of these bosch front loaders to really leak due to mechanical failure it's usually the customer who tore up the gasket or the drain trap wasn't closed properly or the drain hose is cracked or loose. I'm in uncharted teritory here. Any suggestions? Anyone know of service bullitens regarding this issue?

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Need appliance parts? Call 877-803-7957 now!

the preformed rubber hose going from the dispenser to the tub gets a crack in it that leaks. This hose absorbs all the movement of the tub during washing. Can be hard to catch. When water is going through the dispenser and hose squeeze around on the hose to cause the split to open making it easier to find. If it's the hose, the split will probably be very close to the dispenser rather than the tub.

Edited by tpoindexter

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First, check the gasket behind the console again for tears or wear--people are known to shove these dispenser drawers hard. Second, any hairline cracks in the dispenser drawer? I've had a few that looked good, but were cracked and dripped well into the cycle. Third, run the lines from the inlet solenoids to the tub. Loose connections, cracks in tubing? How about hard water deposits/powder detergent buildup causing overspray/backup? Just for starts.

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I advised the customer that is was probably due to inappropriate soap usage and or overspray from mildew/mineral buildup in the fill ports in the soap dispenser housing. Customer will check with tenant and get back with me if there are still any problems. So far so good. I also check with bosch's regional trainer and he said the same thing.

 

Thanks,

 

Dean

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I don't know why I didn't think about this but the floor is old an is slightly slanted forward. Its not really noticeable to the naked eye but upon raising the two front feet the soap dispenser stopped leaking. Duh. Moment. It seems that the things that are most mind boggling have the most simple solutions. Oh well.

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I was on the Bosch techline once when the guy casually dropped this bombshell on me: 

 

"Is the customer diluting their fabric softener?"

 

Say what?

 

Turns out for Bosch front loaders, Bosch recommends diluting fabric softener with equal parts water to fabric softener. All sorts of fun can come from a Bosch gunked up with fabric softener, including phantom leaks, gummed up siphoning, and premature wear to rubber. 

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