Need appliance parts? Call 877-803-7957 now or use the parts search box:

Parts Search

Tired of guessing on service calls?

Click here to check out our structured, online appliance repair training courses for rookies and experienced techs.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

Stay connected with us...

Samurai on Facebook - become a fan today! Sign up for our free newsletter and keep up with all things Appliantology. Subscribe to our YouTube channel for lots of appliance repair tips and help! Follow the Samurai on Twitter and get timely morsels of Appliantological Wisdom! Subscribe to our MST Radio podcast to learn secrets of the trade.
Kramtheman

Electrolux Induction range E15 fault

12 posts in this topic

Hey guys,

Hoping someone has battled this before.

Have a model EW30IS65JS.

Induction cooktop not working goes right to E15.fault.

I read service manual and fault says check cables and if not corrected change ucp board.

Well checked cables and changed board and still have same problem!

I wish electrolux had a more detailed troubleshooting guide. Very vague .

Anyone run into this?

Don"t want throw more parts at this thing. I"ve checked all controller inputs and outputs . Believe it's a communication error.

Any help is greatly appreciated.

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

Anyone have any guidance? Wife is on me everyday for not having a cook top on our range

Share this post


Link to post
Share on other sites

Sorry, couldn't post that.

I know electrolux has been plagued with this issue

This is all I can find on problem.

 

You have an error between the control board and electronic oven control.
1. Test the harness and connections from EOC connector P16 to Oven
Relay Board J2. 2. Replace the Oven Relay Board. 3. Replace the
EOC.

 

Your probably thinking it's your cooktop, not your oven, but, that's what your suppose to check anyway.

I would warn ya that people have replaced both only to still have the same problem. So inspect carefully.

Edited by tpoindexter

Share this post


Link to post
Share on other sites

Yes not having any luck. Tried calling electrolux tech support but wouldn't help me. Told them I was appliance service tech for several years before going into industrial refrigeration and I'm more then qualified .

Said that I have to be an authorized dealer.

Just wish there was specifics for diagnosing eash control Board on the communication side.

Hoping someone out there has had this problem and through there pain they found a solution

Thanks again

Share this post


Link to post
Share on other sites

This is a response Electrolux made to another customer dealing with the e15 error.

You might e-mail him and see what you get back. Let us know if this was helpful.

 

Posted by Chris Polk on 2011-06-22
I apologize for the inconvenience and concerns this oven unit has been
causing you. I would like to further assist you but in order to do so,
will you please email me directly at Chris.Polk@Electrolux.com with your
unit's model/serial information, personal name, address, phone number
and date of purchase of the unit?

When you send the email please make sure to have "HELP CENTER"
somewhere in the subject line for tracking purposes. This way I can
create a footprint in our system when the account is created. You will
have proof of our correspondence and if you ever need to reference it in
the future you will have a reference number.

Thank you in advance for supplying me the information needed. Please
include any other pertinent information concerning this unit. I look
forward to further resolving this matter.

Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America
Chris.Polk@Electrolux.com


 
Edited by tpoindexter

Share this post


Link to post
Share on other sites

Thanks for all your help.

I decided to inspect all million control boards on the oven even though it was only effecting the cooktop . low and behold found a blown up resistor on oven relay board.

I don't even see a communication cable from oven relay board but I can't see it not being related.

Will keep you posted

Share this post


Link to post
Share on other sites

Installed new oven relay board. Still not fixed!

I give up !

Thank you all for your help.

Share this post


Link to post
Share on other sites

Did you test/reset thermal cutoff? According to the manual regarding f15 error code..A f15 oven controller error code can accompany an e15 esec error code and be shown simultaneously. This is a prime indication that the thermal cutoff inside the front console is open. This happens if the cooling fan is deficient. Check/reset cutoff and test fan. When cutoff is open, power is cut to the oven control board and the esec board.

Share this post


Link to post
Share on other sites

Did you test/reset thermal cutoff? According to the manual regarding f15 error code..A f15 oven controller error code can accompany an e15 esec error code and be shown simultaneously. This is a prime indication that the thermal cutoff inside the front console is open. This happens if the cooling fan is deficient. Check/reset cutoff and test fan. When cutoff is open, power is cut to the oven control board and the esec board.

 

F15 Controller self check failed or terminal cutoff open. 1) if the oven controller displays an F15 error code and the ESEC controller displays an E15 error code at the same time, this is a strong indication that the safety thermostat (thermal cutoff) inside the front console opened. The primary reason for a safety thermostat to open is a deficiency of the cooling fan. With a ohmmeter, verify if the thermostat tripped. Reset the thermostat is needed and verify operation of the cooling fan. Note: the safety thermostat, when open, cuts AC power to the oven relay board (connector J4, pin 1 and 3) and the ESEC relay board (connector J1, pin and 3). 2) An F15 error code on the oven controller may indicate the oven controller is not receiving a synchronization signal from the relay board. One easy way to determine this is to power off the unit, power it on and start a Timer for 1 minute before the F15 error code appears. If the timer counts-down normally then the synchronization signal is okay. If the timer stays at 1:00 and does not countdown, then the synchronization signal is missing. If the synchronization signal is missing, check first if the oven relay board is receiving 120VAC correctly (J4 pin 1 and 3). Then check the wiring between connector J2 on the relay board and connector P16 on the oven controller. If AC power and wiring looks good and the problem is still there, replace the relay board. If problem persists, replace the oven controller. 3) The F15 error code may be caused by an oven controller failure. If the safety thermostat and

synchronization signal have been verified and tested good, replace the oven controller.

Share this post


Link to post
Share on other sites

Yes I ohmed out limit switch. Only getting an e15 error, no f15. Don't know what else to do.

Pretty ironic when the appliance tech can't fix his own range . Lol

Share this post


Link to post
Share on other sites

I agree that it is a communication problem. If you tested all the wires then you are left with changing the other board(s) the one you changed communicates with... get it/them from Repairclinic and send it back if it doesn't fix the problem.

 

Sometimes being a parts changing monkey is all ya got left....     

 

Untitled.jpg

 

btw have you checked house current/voltage/grounding?

Share this post


Link to post
Share on other sites