9 replies to this topic

[zydeco100]

Sorry to revive this topic, but I really would like some advice from the experts regarding the 2003-2006 Monogram Dishwasher recall and TCO/Shield repair kit. 

I'm having the same problems as rlw in an earlier thread.  About a year ago my unit actually started smoldering, thankfully I caught it in time.  I was able to shut it down and get the control replaced.  GE also installed the TCO & Shield...and now I'm on my second blown fuse after the repair.

 

The board seems to overheat and blow when using any cycle that involves the calrod heating the water (like Cookware, for example).  I even had the repair guy say "yeah, don't use those Sanitary cycles because that'll get the water too hot and it will blow."  Huh?!?  And isn't the cutoff set for some temp way above boiling water, like 280F?

I'm REALLY inclined to believe that GE's explanation of "water dripping on the board and causing a short" is completely bogus and possibly even fraudulent.  The washer works fine until you use the calrod.  Why would water suddenly be condensing on the board in those cycles and not any other? 

Is anyone else out there seeing these dishwashers continue to fail post-recall?

 

(My apologies earlier for posting this on an old thread.)

Edited by zydeco100, 18 February 2013 - 11:48 PM.

[Scottthewolf]

I assume you are talking about a dishwasher here since you only said sanitary cyle and you posted it in the kitchen forum?

[zydeco100]

Whoops, sorry.  Yeah, it's the dishwasher.  I edited the topic to clarify.  Thanks.

[Samurai Appliance Repair Man]

Post the complete model number. 

[zydeco100]

The model # is ZBD6880K03SS.  Thanks.

[Samurai Appliance Repair Man]

A few questions:

 

1.  What's the part number of the TCO shield kit you're using?

 

2.  Have you done the two TCO shield kit installations yourself after GE replaced the first one?

 

3.  Are the TCO kits failing the same way? i.e., burned wires, no burned wires but the TCO opens, etc.

 

4.  Can you post photos of the most recent failure?

[zydeco100]

I haven't done any service on the unit myself, it's all been done by GE Repair on their dime...including the followup calls.  I have an appointment for them to return on Thursday to repair the second blown TCO.

 

This time I plan there to be over the guy's shoulder to see exactly what is going on.  I'll try to get part numbers and photos.  I design commercial applicance controls myself so I know what I'm looking at when the cover is off on these things, I just don't want to start poking around in there when GE is doing the repair work for free.  

 

I'm just concerned that these fixes aren't doing what they intend to do.

[Samurai Appliance Repair Man]

So there's only been one subsequent failure of the TCO after the first repair? This does not constitute a pattern and was probably just a fluke.

And GE is repairing it (again) on their dime? Sounds like they're being stand-up to me. Don't hassle the poor tech who's just coming there to do a job.

[zydeco100]

It's like this:

 

Control Smoked

GE replaced control and added TCO

TCO blew

GE replaced TCO

TCO just blew again

 

I wouldn't even think of harassing the GE guy here, I get that he's just doing his job.  But I want to see exactly what is being replaced this time around.

 

If I can't run any cycle other than "normal" without blowing it again, I'd say that's definitely a pattern and something the "fix" isn't taking care of.  Are thermal cutouts flukey things that tend to go on their own?

[Samurai Appliance Repair Man]

Let us know how it turns out.