10 replies to this topic

[suampman]

The other day my yahoo search engine heading was scrambled, so jumping to conclusions I tryed a system restore. Well, it did not straighten up the scrambled heading, but since then I have to get online from an icon in the lower right corner of the computer instead of clicking on the internet explorer icon in the left corner. I use a verizon 5 spot for internet access. I have to put my email address in every time and then it does not go directly to the email. I have to go to yahoo before It acknowledges the address I just put in. I tried going back to system restore and found a big X there saying; A volume shadow copy service component encountered an unexpected error. Check the application event logfor more info(0x80042302). Any body have any Ideas before I take it to the shop. Thanks.

[RegUS_PatOff]

The other day my yahoo search engine heading was scrambled,

? ?

what does that look like ?

[suampman]

All the information at the top of the yahoo page after a search, (not the home page) was overlayed on the left side of the page.

[suampman]

When I try to post these messages, I have to leave the page before it will post. When I come back the message is posted.

[RegUS_PatOff]

It may be an Internet Explorer problem

(may need to be re-installed)

OR try using another browser.. i.e. Mozilla FireFox

[suampman]

Thanks Reg, I will look into that. I'm not the most computer savvy guy. I use them but not to good at protecting them, or figuring out if it is me or the outside world trying to infringe upon me.

[suampman]

What does mozilla firefox do?

[RegUS_PatOff]

it's just a different internet browser program ...

Microsoft's internet browser program is "Internet Explorer"

[suampman]

Hey Reg, I ran malwarebytes free scan and it said I had pup.datamnger. A virilent trojan horse virus. I went to best buy and they wanted $199.00 to clean it up. My virus protection (webroot) did not catch it. I was talking to an Indian guy who was shopping around, and overheard my conversation with a salesman. He asked if I had a recovery disk. We did, and he said to run the recovery disk and that should clean it up. It did. The computer is running great.
My question is: Should the recovery disk be run once a year or so just to bring everything back to optimum performance? Thanks for your help.

[RegUS_PatOff]

doesn't running the recovery disc "start from scratch" and install all of your original programs,

but not any programs or data you've installed after that ?

[suampman]

I obviously am not an expert but was told that, that was the safest way to assure this virus would be eliminated. We downloaded the manuals I had stored and the rest of the important stuff was in my e-mail.