15 replies to this topic

[yukong]

I have a 2 year old Whirlpool Cabrio WTW5640XW0 washer.  This past week it stopped spinning and rinsing during a wash cycle.  The machine kept running (timer) but the lock light would flash and then go off and the lid would unlock.  My wife was able to get it to perform the cycle with a reset of sorts (turning off power and then picking rinse/spin or drain/spin)  I checked the error codes and got the following...F0/E5, F5/E3, F0/E2, F7/E1.  I cleared the codes and ran an automatic test mode operation.  It came back with no errors.  I ran the test again and still got no errors.  I then had her put in a small load of items and run a normal wash.  It got all the way to the rinse cycle and once the tub was filled with water, the lock light started flashing and after a couple of minutes the lock light went out. However the cycle timer kept going counting down like everything was fine.  The machine never did drain or spin.  I then turned it off and then put it on drain and spin and it would drain and spin.  I tried to run it again and it would stop at the same place with the lock light flashing.  I checked the error codes at this point and got an F7/E1.  I cleared those codes and ran the automatic test mode again and got no error codes.  Everything ran.  Wash/agitate, rinse/spin etc.  The lock light performed correctly and the machine drained and spun.  

 

I'm at a loss.  Any thoughts or suggestions?  My wife wants to wash clothes.  So please help.  

Thanks

 

Gary

[RegUS_PatOff]

F7/E1

BASKET SPEED SENSOR FAULT

Fault is displayed when the main control cannot determine speed of basket.
• Locked rotor—check that basket, impeller, and motor can rotate freely.
• Check harness connections from main control to motor and shifter.
• See TEST #3a: Drive System–Shifter.

 

Do you need the service manual ?

 

[yukong]

Yes I need a service manual.  Is this most likely a sensor or something more mechanical?  I am a shade tree mechanic and weekend home repair guy.  As well as some light appliance repair.  I haven't accessed the bottom of the unit, but since everything works at times or can be overridden, I am hoping it is just a sensor or something easy to replace.

 

Thanks

[RegUS_PatOff]

I'm not a master on that model, but there may be another master that is ...

http://appliantology...6400s-wtw6600s/

[jumptrout]

I am no Master on this machine as well.

I have seen this problem and corrected it by removing and reattaching all the control board connectors.

This may or may not work for you.

[Budget Appliance Repair]

Hey RegUS, I don't believe that is the correct manual for the WTW5640XW0 washer, (the correct manual would probably be W10329932)

 

Looking up the WTW5640XW0 shows it to be one of the new Vertical Modular Washers, (I didn't know the Cabrio's were using that system now).

 

I have a Whirlpool one of these washers and it is doing the same thing.  From the user manual it shows there are 3 customer viewable fault codes:

 

CUSTOMER VIEWABLE FAULT CODES
There are 3 fault codes that may be visible to the customer indicated by the following Status LEDs:
 WASH LED ON (Long Fill Fault) – Refer to “No Fill, Long Fill” on page 7 for information.
 SPIN LED ON (Long Drain Fault) – Refer to “Long Drain” on page 7 for information.
 LID LOCK LED FLASHING CONTINUOUSLY (Lid Lock Fault) – Refer to “Lid Lock Fault”
on following page for information.

 

I couldn't figure out if it was a intermittent bad door lock assembly, (all functions of the lid switch and lock checked out OK with a meter), or the CPU malfunctioning and not seeing the door lock correctly.  The machine was given to me and I haven't got a chance to look into it farther yet.

 

When it would try to come up to a high speed spin it would start to run OK then sound like the motor just lost power for a second and would try to spin some more then stop with the lid lock led flashing and it had the same error code of:

F7/E1 BASKET SPEED SENSOR FAULT plus F7/E5 MOTOR UNABLE TO REACH TARGET RPM.

 

From the little I know about these machines so far it's going to be a bad lid switch/lock assembly, bad capacitor, bad speed sensor or bad cpu, from the discussion I've been seeing around hear it seems like the lid lock and the speed sensor/shifter units have been the bad weak points of these machines.

[RegUS_PatOff]

Hey RegUS, I don't believe that is the correct manual for the WTW5640XW0 washer,

(the correct manual would probably be W10329932)

.

http://appliantology...raining-manual/

[fairbank56]

  You can easily test that lid lock using a test cable to operate it, and possibly fix it if it's just dirty contacts. See my web page on the lid lock. You can also easily test the shifter using the procedure laid out in the manual.

 

Eric

[Samurai Appliance Repair Man]

Nice page, Eric! Very helpful explanation and photos.

[sh2sh2]

i find this problem to be the basket speed sensor most times

[Budget Appliance Repair]

i find this problem to be the basket speed sensor most times

 

When you find that the speed sensor/shifter is the problem, when doing the RPS test does it still show that it's OK and the speed sensor is responding by the status lights flashing in sequence and speed corresponding to how fast you are turning the basket?

 

The reason I ask, is this test showed the speed sensor was working so I assumed that that would not be the problem.   I guess even if it show working by the diagnostic test it may not be reading out the correct speed so could cause it to shut down?

[Patricio]

I had one where it tested within parameters, went ahead & changed shift actuator,  has worked since.  Shift actuator has an opticle sensor that apparantly does not work correctly.  Found I can put in actuator faster than diagnoses the circuit to test unit.  Not to be a parts changer, but it is a quick diagnostic method.

[Patricio]

  You can easily test that lid lock using a test cable to operate it, and possibly fix it if it's just dirty contacts. See my web page on the lid lock. You can also easily test the shifter using the procedure laid out in the manual.

 

Eric

May I have the address for your web page,  the link won't work for me.

[RegUS_PatOff]

... the link won't work for me.

works for me ...
if you "roll you mouse" over the posted link,
you'll see the web address is   

home.comcast.net/~fairbank56/lidlock/LidLock.html

[Samurai Appliance Repair Man]

It even works on my iPad.

[Patricio]

Must be something with my 'puter.  I find it happens a lot on links I click on.   thanks