12 replies to this topic

[bayouboy]

Lg front load washer (WM2010CW), customer said it was out of balance. when i got to the house the washer was in use on delicate cycle. I stopped the cycle and opened the door to find the bellow twisted. Opened the top and found one spring off the tub and laying on the bottom and one damper busted as well as a tear in the upper part of bellow. Customer said they had a heavy load in it at the time of problem. I tried to reinstall the spring but could not stretch it enough to latch on top. My question is am I missing something (underlying problem) or should i just replace the parts needed: 3 dampers and bellow. Any tricks on getting the spring back on?

 

Thank,

Mike

[BrntToast]

take an old dryer belt,hook it on end of the spring and use the belt to lift

this will give added leverage and make it much easier

*note*  once you get the spring back in its perch, the belt is trapped and you will have to cut the belt to remove it

hence the "old" belt remark

 

i have found several LG's with the springs popped off, never found any reasons as to what caused them you jump off the perch

 

quite often you can remove one side of the shock from its mount and reistall the 2 parts back togeather without having to replace the shocks

but... if you gotta go back with bellows, you might as well change the shocks

[john63]

<<<My question is am I missing something (underlying problem)>>>

 

**************

 

Caused by a software glitch.

 

Affected only the LG WM2010 model with Serial Numbers ranging from 906KW & higher (i.e., 907KW/908KW/etc)

 

New MAIN BOARD needed (EBR43249701)

 

Redesigned DAMPERS (383EER3001F)

 

If DOOR GASKET is damaged---replace as well.

 

OUTER CLAMP/SPRING TOOL (383EER4001A)

 

INNER CLAMP/SPRING TOOL (383EER4004A)

 

 

To verify that MAIN BOARD has *not* already been replaced or updated...

 

Press & hold the SPIN SPEED & SOIL LEVEL buttons

 

Press the POWER button---and release all 3 buttons.

 

Wait until the door locks (single click sound)

 

Check the *Software Version*  displayed on the Control Panel...

 

Original/Flawed Main Board----> In:81/IU:00 

 

Updated/New Main Board-------> In:81/IU:03

 

When re-installing the Tub Support Springs---secure the springs with ZIP TIES at the top of the cabinet (right side and left side).

[bayouboy]

Thanks for the replys! and the heads up on the main control board. Waiting on the customer to decide on repair. Now with a possable need for a main board it just may put a nail in the coffin for him. Any warranty from LG on the board?

Thanks again!!

[john63]

Any warranty from LG on the board?

 

********************

 

Unfortunately,no.

[jb8103]

Connect the dots for me please, John - how did a software problem lead to this mechanical damage?

[sh2sh2]

not the lg expert like John but i would guess that it was a problem with it detecting the balancing issue that caused it make the tub jump around

[john63]

<<<i would guess that it was a problem with it detecting the balancing issue that caused it make the tub jump around>>>

 

*********

 

Correct :)

 

Under "certain condition(s)"---the software will not adequately detect an out of balance condition.

 

I'm not entirely sure what "certain condition(s)" would be---but whatever it is---it somewhat explains why you'll encounter an over-one-year-old WM2010 washer with the Tub sitting on the floor and the Door gasket stretched/pulled downward.
 

[bayouboy]

The customer decided not to repair. Thanks for the help.

[Nasjar]

Have a 2010CW that lights up display board when you spin the tub(door open, of course) Will not operate at all. Is my problem the Main Power Board or maybe the door lock ?

[RegUS_PatOff]

... Have a 2010CW that lights up display board when you spin the tub
... Will not operate at all.
... Is my problem the Main Power Board or maybe the door lock ?

should start a New Topic ..
1) normal operation
2) Does the Display light up when you turn the Power ON ?
3) OR could be bad Wall Outlet power, bad Noise Filter, etc ..

[Nasjar]

Will not power on, outlet voltage good(124) when tub is spun manually,all knob led's light and display shows straight line on each readout from L to R one after the other.

[john63]

<<<Will not power on, outlet voltage good(124)>>>

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Likely a failed NOISE FILTER.

Usually a blown fuse/evidence of overheating---of the Noise Filter.

Can be tested...

Remove the top cover of the washer.

Pull the*pink* plug off the Noise Filter

Test for 120 volts at the *plug*----on the Noise Filter itself---not on the plug that was pulled off.

No Power=failed Noise Filter.

LG has re-designed the Noise Filter (high failure rate).

Original NOISE FILTER was----> 6201EC1006L

Revised NOISE FILTER----> 6201EC1006T

NOTE: On the RepairClinic website---there's a ***typo*** which states that the original Noise Filter has been updated from 6201EC1006T---to---6201EC1006L.
This is incorrect----disregard---and order the "T" version.