Lg front load washer (WM2010CW), customer said it was out of balance. when i got to the house the washer was in use on delicate cycle. I stopped the cycle and opened the door to find the bellow twisted. Opened the top and found one spring off the tub and laying on the bottom and one damper busted as well as a tear in the upper part of bellow. Customer said they had a heavy load in it at the time of problem. I tried to reinstall the spring but could not stretch it enough to latch on top. My question is am I missing something (underlying problem) or should i just replace the parts needed: 3 dampers and bellow. Any tricks on getting the spring back on?