6 replies to this topic

[jlb813]

Customer reports this washer will not spin heavy loads properly. She states that with a "regular" load it spins properly, but if she washes a bedspread (which she has done many times prior with no problems) it will not spin at full speed. My first thought is the load is getting out of balance, but the customer thinks the belt is slipping. Anyone encountered this problem or have advice on how to diagnose? I go on this one tomorrow.

[Strathy]

Not a slipping belt.  

 

Usually won't spin to speed because of off balance issues.  In your case I would first check the type of soap = if she is not using HE, the soap will hold excess water in the bedding and prevent it from spinning.  Also check the pin trap for restrictions.  Those are the 2 things that come immediately to mind.

[applianceman97]

Pretty sure the belt is not slipping. I've never seen a dc motor have a belt slip during spin. Sounds like your right on with the unbalanced load. Good luck. Sounds like your customer is gonna be a hard fix. (They already know the problem) lol.

[Samurai Appliance Repair Man]

Good points, Strath.

 

jlb, you should also run the unit in diagnostic mode (empty drum) to see if 1) the unit will actually go into high speed spin and 2) floor stability during spin.  

 

We have lots of old houses up here in yankeeland (built in 1832 or 1799, that kind of thing-- it's considered kitschy or some crap, I dunno) with rickety wood floors that change virtually every year with the snow load, mud season, foundation settling, etc.  So where a front loader ran fine the previous year, it doesn't now with the change in the floor. 

 

What kind of floor is this unit on?

 

Is this unit part of a stack laundry?

[jlb813]

Thanks for the tips. Unfortunately, my mother-in-law passed away this afternoon and I have cancelled all of my calls for the rest of the week. I plan to go on this call next week and I will post the results of my findings then.

[Strathy]

Condolences brother!  Take care of yer family ... they ALWAYS come first!  

[jlb813]

Finally back to work. After running this washer in test mode, the washer is fine; however, as suspected, the floor is weakening and transferring vibration. I installed some vibration pads and tested with a bedspread and the unit went through high spin just fine. Believe it or not, the customer insisted the belt was slipping before so I put a new belt on at her request. She said she would use it heavily after I left and would call if any problems arise. No call in 2 days so I am assuming she is fixed for now. If she doesn't do something about that floor though, I am sure I'll be back.