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Newer Whirlpool SXS freezing on the top shelf


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4 replies to this topic

#1 BryanS

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Posted 23 March 2013 - 09:33 PM

I just wanted to share a part number I recently received from Whirlpool after much arguing and tons of recalls for this issue.  I work in Northern VA area, and we have ran a lot of builder calls around here with the top shelf freezing on the SXS for the last 2 years.  Whirlpool made us change sensors, pcb, dampers, blame the customer for blocking the back shelves, applying permgum inside damper area, etc. There haven't been many techs on our team that have run into this as much as the few of us stuck running new home calls. I found out they made a new damper design to fix this issue, but did not have a part# for a long time. I was to the point of telling the customer not to call us back for this issue and contact their builder and Whirlpool, so they could get this new damper. Well the part# for this new damper is W10572852. I hope this helps anyone that may run into this issue. I do not have specific model numbers, but it has mainly been the SXS manufactured in the last couple years with the ice makers located on the freezer door. 



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#2 DurhamAppliance

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Posted 24 March 2013 - 01:17 AM

That's what I'm talkin bout! Really great info! Thanks for the heads up.

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#3 RegUS_PatOff

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Posted 24 March 2013 - 07:45 AM

Technical Service Pointer  W10550041

http://appliantology...-the-top-shelf/


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#4 BryanS

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Posted 24 March 2013 - 09:57 AM

Cool. Thanks for download Reg

#5 Samurai Appliance Repair Man

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Posted 24 March 2013 - 02:48 PM

 I was to the point of telling the customer not to call us back for this issue and contact their builder and Whirlpool, so they could get this new damper. Well the part# for this new damper is W10572852. I hope this helps anyone that may run into this issue. I do not have specific model numbers, but it has mainly been the SXS manufactured in the last couple years with the ice makers located on the freezer door. 

 

 

Awesome!  Great info, Bryan!  Domo for posting this.   :thumbsup:








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Newer-model Whirlpool side-by-side refrigerator freezing food on the top shelf

By Samurai Appliance Repair Man in Samurai Appliance Repair Man's Blog, on 24 March 2013 - 02:51 PM

Whirlpool Service Pointer  issued for this problem.

Replacement damper assembly .


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Source: Newer Whirlpool SXS freezing on the top shelf

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