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Adirondack Bob

GE Microwave M# CSA1201RSS01

4 posts in this topic

Hi All, Have a call on a GE Microwave M# CSA1201RSS01. Complaint of Wife cooked something on the Range top and now the Microwave will not shut off; the Fan is running and the unit is beeping. Advised customer to unplug unit until I get there. I have not been out on this call yet.

 

Samurai, Durham, I remember something being mentioned at the ASTI about this problem. I think it was from the GE trainer, but am not certain. I went back through my notes and unfortunately did not write down what was said.

 

I see there are two boards in this unit: a Main Board and a Smart Board.

 

Thank You, Bob

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sounds like moisture got into the keypad

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I forget which class it was, but they were talking about boiling pots on the RF stove burner which is right beneath the touchpanel.  This tends to get moisture into the touchpanel and short out one of the keypads.  May dry out and be okay.  The only solution is to not boil stuff on that RF burner, use the LF instead.  Customers don't like to hear that but that's just the limitation with that kind of kitchen arrangement.  

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Update: Replaced Touch Panel today and micro. is back up and running.

 

Thanks Cactus Bob for nailing this one!!

 

And Thanks Samurai for remembering. Pretty sure this was in the GE class at ASTI. And you were right, they didn't want to hear that they can't cook Linguine on the RF anymore...However, I pointed out that LF burner was the largest burner on the range and would work better at bringing water to a boil.

 

Thank You, Bob

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