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      ***READ THIS PRIOR TO STARTING A NEW TOPIC***   05/02/2016

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Tone Blair

Viking Electric Induction Cooktop

8 posts in this topic

md. VICU1054BSB

 

I have no idea how to work on these things or how they even work.

 

The customer was complaining that some of the burners were not working on lower settings and also the red indicator lights will blink intermittently.

 

When I got there, the indicator light were indeed blinking, when I checked the burners they seem to work fine.

The customer also said that she was trying to use a cast iron pan on it, which, I guess its magnetic, but seems kinda thick to me??

 

Anyone got any idea??

Tech sheet??

How the hell do these things work??

Thanks!!

 

 

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Need appliance parts? Call 877-803-7957 now!

Thanks a lot!!

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BOWED OUT GRACEFULLY...

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BOWED OUT GRACEFULLY...

The sign of a highly competent and intelligent tech.

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The first time I saw one of these was at the Viking training.  According to the instructor the customer was going to be the toughest thing to fix.

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According to the instructor the customer was going to be the toughest thing to fix.

 

Did that mean these were easy to work on or that people just couldn't wrap they haids around induction kookink?

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Nah...Customer use issues.  Didn't like the butter scorching before they could crack their first egg.  Didn't like the explanation of theory of operation or the molecular mechanics of the high voltage module and induction burners.

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