Need appliance parts? Call 877-803-7957 now or use the parts search box:

Parts Search

Learn appliance repair at online the Master Samurai Tech Academy.  Learn more.  Earn more.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

Scott Monski

KitchenAid Washer agitator issue

40 posts in this topic

  • doing a repair on a kitchenaid washer. replaced the agitator dogs with a kit but still having trouble.

  •  

    Modle is KAWE560WWH3

 

bottom section of agitator turns counter clockwise and creates a whirlpool while the top agitator part does not engage.

 

However, when the washer is stopped and tested by hand the dogs engage fine when manually turning.  

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

  The top part of the agitator (auger) is only driven in the clockwise direction when the lower agitator goes clockwise. When the lower agitator goes counterclockwise, the auger is not driven (free floating).

 

Eric

Share this post


Link to post
Share on other sites

Eric, the lower seems to rachet counterclockwise (forward & not really back any at all and when that is happening the upper seems to the same counterclockwise direction or just sit there if no clothes are against it.

Edited by WSM2

Share this post


Link to post
Share on other sites

  Sounds like maybe the splines up inside the agitator are stripped and not engaging the agitator shaft splines properly. Take the agitator out and check the splines up inside of it.

 

Eric

Share this post


Link to post
Share on other sites

do you mean the lower agitator piece or the upper piece?  I have a few videos of it if anyone could watch....less than a minute;

 

 

 

 

and this second one taken apart ....at about 1:35 you can see the inside;

 

 

Hoping to avoid the service call.  

Edited by WSM2

Share this post


Link to post
Share on other sites

Is the agitator just turning counter clockwise? It should go in both directions in agitate. Check the transmission operation.

Share this post


Link to post
Share on other sites

it only moves counterclockwise which creates a whirl affect with the water and clothes all tryin to only go counterclockwise.  The top agitator just sits there when no closes are touching it.  

Edited by WSM2

Share this post


Link to post
Share on other sites

You have a bad transmission, the agitator is only turning in a short stroke in one direction only instead of back and forth like it should.

Share this post


Link to post
Share on other sites

WSM, here's the part link to your new transmission. It's not a bad job, these machines are elegant in their simplicity and very easy to work on. Here's a video showing how to replace the transmission.

I'd say it's definitely worth doing this repair, especially if you're going to do it yourself. IMHO, these were the best top loaders ever built, I like 'em even better than the good ol' Maytag Dependable Care models, though those were pretty sweet, too. They're not making these anymore but they are still making parts for them.

Share this post


Link to post
Share on other sites

ended up calling in help. 25 years exp repair guy thought it was lower agitator stripped splines so we waited a week for part and that was not it.  even specifically asked him to make sure it wasnt trans since that was what is posted here and he looked again and said it was the lower agitator.  now he is saying trans shaft splines or something is issue and needs new trans like was stated above. going on 2 weeks with no washer. now waiting on new appt for next week.  that is why we dont like calling.

 

 

Share this post


Link to post
Share on other sites

Ugh! I hate it fer ya, budrow.

Yeah, I learned many years ago, back in the MSN Appliantology Group days, to never doubt a diagnosis from Brother Willie. When Willie renders a verdict on something that's broke, well, you can take that to the gold bullion vault.

Share this post


Link to post
Share on other sites

now have paid $260 for washer service charge and to replace fridge ice in door part 8201756. so hoping they honor their offer for a new trans at dealer cost and that it really is a new one.  tbd

Share this post


Link to post
Share on other sites

missed appts, lost parts, missing calls, misquotes, on & on.  we have parted ways.  recommendations?   

Share this post


Link to post
Share on other sites

Very easy repair to change a transmission on one of these, even for someone who has never done it before and has just a little mechanical ability.

 

If you want to attempt it, I'm sure someone here would be willing to walk you thru it if the video at the RepairClinic isn't enough for you.

Share this post


Link to post
Share on other sites

Parted ways???    As in, you got rid of the K/A.. :woot: ??????...My recommendations is getting a Whirlpool direct drive washer, same thing that you just got rid of. :thumbsup: .............................The video of the gearcase replacement is easy to follow..................... For me,  unplug unit,  after removing the agitator,  just tip the unit back on its rear legs, remove the pump, motor, remove the three screws and the gearcase will slide out, you may need to wrestle it a bit if it is not tipped back far enough...swap parts, piece by piece, .............then reassemble.................Also a good time to clean/replace the clutch band....................

Share this post


Link to post
Share on other sites

parted ways with repair service.  

 

Ok its been awhile.  We have been using parent's washer and then out of town.  Could you take a look at this video just to confirm its the tranny?  With the agitator removed, it appears the trann shaft rotates back and forth.  Just want to confirm before I order another part.

 

If I try to grab the shaft, I can't stop it from moving.

Edited by WSM2

Share this post


Link to post
Share on other sites

  Appears to be working fine. Show us a video with the agitator installed.

 

Eric

Share this post


Link to post
Share on other sites

Share this post


Link to post
Share on other sites

Video is marked private, can't view.  Need to nationalize it.   :fakenopic:

Share this post


Link to post
Share on other sites

  try now.

Share this post


Link to post
Share on other sites

 

  • doing a repair on a kitchenaid washer. replaced the agitator dogs with a kit but still having trouble.

? ? ?

Share this post


Link to post
Share on other sites

Maybe used wrong kit.

 

May have installed the kit incorrectly.  

 

Don't know which but I do know that that agimutator is borked!  

Share this post


Link to post
Share on other sites

  Lower agitator is only going in CCW direction, yet agitator shaft seems to be working with agitator removed. Was agitator replaced? Since agitator is only going CCW and dogs only engage when it's going CW, auger operation is probably ok (dogs working).

 

Eric

Edited by fairbank56

Share this post


Link to post
Share on other sites