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Dead display on Electrolux dishwasher


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17 replies to this topic

#1 kart_wump

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Posted 11 May 2013 - 05:09 PM

We have an Electrolux dishwasher model EWDW6505GVO. A few weeks ago, the door edge display (which also contains all the touch controls) went dead, apart from an occasional beep when passing a finger over it. This was a week before the warranty ran out. Great timing! We called the service department and they diagnosed it needed a new control board, over the phone. It was ordered and delivered to our house, and the repair man came and installed it. Great.

Today, with the warranty now out of date, it did exactly the same thing. I am very suspicious that it is the control/display board again (I fix electronics for a living), so wondered if any one has experience of a common fault in this dishwasher.

domo arigato

Barry



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#2 RegUS_PatOff

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Posted 11 May 2013 - 07:10 PM

... EWDW6505GVO

 

maybe

EWDW6505GW0 ?

http://appliantology...st-tech-sheets/


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#3 kart_wump

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Posted 11 May 2013 - 07:45 PM

My wife's eyesight is better than my hearing! Apparently she said gBo when she read it off to me.

so correct number is 

EWDW6505GB0

 

It's hard to tell if the last digit is a zero or a letter O.

thanks

Barry



#4 Samurai Appliance Repair Man

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Posted 11 May 2013 - 07:54 PM

Well, in accordance with the 5th Law of the Prophecy, "Electronics and wet appliances do not mix."  It does indeed sound like you need a new control board:  http://www.repaircli...4808103/1794616

 

If you buy it at that link, install it and that doesn't fix your problem, return it for a refund.  It comes with a one year return policy.  



#5 RegUS_PatOff

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Posted 11 May 2013 - 08:00 PM

... EWDW6505GB0
... It's hard to tell if the last digit is a zero or a letter O.

 

EWDW6505GB0 (black)

EWDW6505GW0 (white)

same info

most all appliance model numbers end with a numeral (revision number)


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#6 PDuff

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Posted 13 May 2013 - 07:37 AM

Should have a 5 year electronic part warranty.  Might also check main control underneath for fault indicators.



#7 kart_wump

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Posted 14 May 2013 - 11:58 AM

My wife decided to renew the warranty. Although it had expired, we were still in the grace period. So the repairman is coming out on Thursday.

If he replaces the display, I will ask him if I can keep the old one. Could be interesting to debug.

thanks for all the replies

Barry



#8 Samurai Appliance Repair Man

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Posted 14 May 2013 - 11:59 AM

Please let us know if that fixes the problem!

#9 kart_wump

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Posted 17 May 2013 - 12:10 PM

Update - the service guy came yesterday and declared the display unit dead. He didnt have one to hand so is ordering it in. I told him that this one had died after only a month. So he decided to order a new control board too. He comes again in a weeks time.



#10 Samurai Appliance Repair Man

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Posted 17 May 2013 - 12:32 PM

Thanks for keeping us posted!



#11 kart_wump

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Posted 17 May 2013 - 12:54 PM

no problem, I'll let you know what happens next week. I asked if I can keep the old components, He said yes, provided there is no core return on them.



#12 kart_wump

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Posted 24 May 2013 - 04:05 PM

well, the repair man showed up today and replaced the display and control board. He told my wife he would leave the old parts with me. I can only find the display board though - maybe the control board is internal to the assembly but it doesnt look like it. Oh well, its working now. Hopefully it will last more than a month!



#13 Samurai Appliance Repair Man

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Posted 24 May 2013 - 05:11 PM

well, the repair man showed up today and replaced the display and control board. He told my wife he would leave the old parts with me. I can only find the display board though - maybe the control board is internal to the assembly but it doesnt look like it.

 

No, they are two different parts:

 

Main control board behind the bottom base plates:  http://www.repaircli...4750502/1531225

 

 

Display/control panel assembly:  http://www.repaircli...4808103/1794616

 

 

You should ask him to clarify what he replaced and, if both parts, then where is the second one.  

 

 Oh well, its working now. Hopefully it will last more than a month!

 

 

 

He should warranty both parts for one year.  That's the warranty on parts purchased through the part links at this site, including the ones posted above.  



#14 kart_wump

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Posted 24 May 2013 - 05:29 PM

I arrived home just as he was leaving, and he did confirm he had replaced both the display and the control board. He definitely didn't leave the control board. He did say on his last visit he could only leave the boards if there was no core return. Maybe there is for the control board and so he didnt leave it.

 

My wife renewed the warranty for another three years, it had expired just before the display went dead. We were able to renew it in the grace period. So it cost us $200 for the warranty, and the cost of the parts if I'd had to buy them and do the job myself would have been about $450. 



#15 Samurai Appliance Repair Man

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Posted 24 May 2013 - 05:29 PM

Nope, no core return on either board.  



#16 PDuff

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Posted 24 May 2013 - 06:08 PM

Ask the wife if your repair guy laid on the floor to do the repair.  If he did then he at least replaced (or tried to) the main control.  Most of those have leds that indicate most faults.  The main control is located behind the bottom access panel as Master Samurai advised.  To my knowledge Electrolux has not yet instituted core returns for control boards. However many servicers will hold warranty replacement parts for 30 days until claim process is completed.  But if that was the case in this instance he would have kept both old controls.  Hmmm..... 



#17 kart_wump

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Posted 24 May 2013 - 07:18 PM

I asked her what he did and she said she didn't know, she was busy in the other room. It's all academic really because if it fails again, they will be back with more parts!

Do you know if the manual is available for this unit, especially related to the inter board wiring?



#18 RegUS_PatOff

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Posted 24 May 2013 - 07:25 PM

... Do you know if the manual is available for this unit, especially related to the inter board wiring?

just the tech sheets posted, above


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