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Hope Denison Peterson

Kitchenaid Dishwasher KUDS30IXBL0 runs partway thru cycle then cancels & drains

10 posts in this topic

My dishwasher runs about 15-30 minutes into a cycle, then the cancel light goes on, it drains and stops.

 

I ran the diagnostics and came up with codes 6-1, 6-2 and 2-1.

 

The touchpad definitely has a stuck key, as the Heavy Duty cycle light never goes off... I have ordered a replacement for that.

 

However, the other two codes (6-1 and 6-2) relate to electrical problems with the fill valve.  I have not had any issues filling, and the connections seem to be ok, multimeter checks of the part seem to be ok also.

 

I am frustrated as all get-out with this thing and am reluctant to call a repair service, as I know I can fix it myself if I could just figure out what the problem is....

 

Could the faulty keypad unit be causing all of this?  I suppose I will know for sure once I install the new one, but any ideas would be welcome.

 

Thanks!

 

Hope Peterson

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Could very well be caused by the bad keypad, you already know you have problems with some of the buttons so there is a good chance that the cancel key is having a problem also and causing it to think someone pressed cancel to stop the cycle.

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Egads, I hope so. I will let you all know when I get the new one installed.

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Disregard the 6-1 and 6-2 fault codes.  The main control will display these faults when there may be nothing wrong with the water fill amount and will cancel and drain approximately 15 minutes into the cycle.  This is normally a problem with the main control which substitutes to P/N W10380685.  Brother Budget's wisdom is sound concerning the touch control for stuck keys and hypersensitivity.  Your Kitchenaid dishwasher should have a 5 year electronic part warranty but replacement parts must be installed by an authorized servicer.

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The dishwasher came with the house I bought last year, and I don't have any receipts for it, so I guess the warranty option is out.  I know it is not that old of a unit  though.  When it is working, it is great... nice and quiet and cleans the dishes nicely.

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If you supply a serial number someone here can tell you the build date of the unit.

 

If you don't have purchase papers and the build date is still within the warranty period that usually will be good enough to get warranty service.

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Disregard the 6-1 and 6-2 fault codes.  The main control will display these faults when there may be nothing wrong with the water fill amount and will cancel and drain approximately 15 minutes into the cycle.  This is normally a problem with the main control which substitutes to P/N W10380685.  Brother Budget's wisdom is sound concerning the touch control for stuck keys and hypersensitivity.  Your Kitchenaid dishwasher should have a 5 year electronic part warranty but replacement parts must be installed by an authorized servicer.

 

 

 

Service Pointer

W10398386

 

Serial Numbers: F032 to F105

 

Customer Concern:

Dishwasher stops approximately 10 minutes into the cycle, “cancel drains” and goes directly to standby mode (off).

 

Cause:

Testing has determined that cycle stopping may result from a software error that can cause a false error code that cancels the cycle. Techs will see a 6-1 error code recorded in service diagnostics. This issue is very sporadic, and is affected by the location of the household and region of the country. Other conditions that may also cause this “cancel drain” cycle are: siphoning through the drain hose, severe sudsing, and debris in the sump.

 

Correction:

If the customer experiences a “cancel drain” issue, first check the following:

1. Make sure the dishwasher is installed according to installation instructions provided with the unit.

2. Check for water siphoning out through the drain hose. Ensure that the drain hose end termination point is above the water level in the tub. The drain loop attached to the side of the tub is not sufficient to prevent siphoning.

3. Check for severe sudsing or a malfunctioning Rinse Aid dispenser.

4. Check for locked rotor in wash pump.

5. Check for and remove debris in the bottom of the sump/chopper area.

6. Check for water supply and proper water level in the dishwasher.

7. If all the above checks are OK, then the control will need to be replaced with one that has the upgraded software designed to handle any additional power variation. See chart below for part numbers.  Testing has determined that cycle stopping may result from a software error that can cause a false error code that cancels the cycle. Techs will see a 6-1 error code recorded in service diagnostics. This issue is very sporadic, and is affected by the location of the household and region of the country. Other conditions that may also cause this “cancel drain” cycle are: siphoning through the drain hose, severe sudsing, and debris in the sump.

 

Replace with Part Number

W10380685

 

 

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Thanks for that post.... I will check into all of those potential issues, as the new keypad did not resolve the issue.

 

In fact, the bad keypad error still comes up when I run the diagnostic.

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Nuts....

The drain hose wasn't looped properly, so I fixed that, and it made it almost all the way through the cycle before it shut down.  Dang.... thought I had it there.

Cleaned out the sump and filter, they weren't really very dirty... ran the cycle again, shut down.

Ran the diagnostic and the only code I get now is 6-1.  I think I need a new control board.

How, disappointing.

Thank you all for your help..... This forum is the best!

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