Need appliance parts? Call 877-803-7957 now or use the parts search box:

Parts Search

Learn appliance repair at online the Master Samurai Tech Academy.  Learn more.  Earn more.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

Patricio

Whirlpol cabrio WTW6600SB2

36 posts in this topic

Complaint is Machine stopped mid cycle flashing LD.   In diagnostic mode error code is F32.   Machine functions in all tests including drain test.   Only thing I find wrong is In agitation diagnostic I cannot discern between normal & heavy agitation, it does agitate in both tests.

 

Customer bought house with unit installed a year ago.  Back in April 2013 Machine broke down displaying F1 code.  Whirl replaced control board May 1, 2013, under whirlpool warranty. 

 

I ran unit through multiple diagnostic cycles both auto & manual & it drained fine.

I ran machine through a quick wash cycle & it ran. OK.   Went into drain, water pumped out all they way, pump started sucking air & kept pumping air not stopping.  I refilled machine & put it into Drain & spin cycle, same thing, pumped all water out started pumping air & never went into spin cycle but never displayed LD code.  I gave up waiting on it.  Turned machine over & checked small tub outlet hose & impeller for gookus.   None next ohm-ed drain & recirculating pump all within tolerance. Drain pump 14.1 ohm, recirculating 30 ohm.

This is where I am at this morning?   Missing something?   Patricio

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

from the tech sheets:

Is the pressure hose connection from the tub to the machine/motor control pinched or plugged?

Share this post


Link to post
Share on other sites

Have the customer load the machine with clothes and detergent.  Watch the type and amount of detergent being used.  After it's been agitating, raise the lid.  If you see a big head of suds, you most likely found the problem.  

 

If that's okay, then remove the inner basket and check for coins under the coin catcher lid.  Real common to find dimes and pennies under there that can cause intermittent drain problems.  

Share this post


Link to post
Share on other sites

Piece of clothing stuck over sump ,basket needs to be pulled

Share this post


Link to post
Share on other sites

I had one the other day that did the same thing. I was out on it twice. Both times the drain pump worked good for me and everything checked okay. Every time the customer did a load it wouldn't drain.

The husband wanted to me to just put a new drain pump in. So I did and never heard back. Intermittent drain pump failure. It was really odd.

1 person likes this

Share this post


Link to post
Share on other sites

from the tech sheets:

Is the pressure hose connection from the tub to the machine/motor control pinched or plugged?

 

Did not check it that close, did not look like it was pinched.

 

Have the customer load the machine with clothes and detergent.  Watch the type and amount of detergent being used.  After it's been agitating, raise the lid.  If you see a big head of suds, you most likely found the problem.  

 

If that's okay, then remove the inner basket and check for coins under the coin catcher lid.  Real common to find dimes and pennies under there that can cause intermittent drain problems.  

Did a repair on a GE refrigerator several weeks ago & instructed customer to use a HE detergent.  Also instructed customer to run Affresh thru it once in a while, which she was doing when washer went LD on her.

 

Was going to pull tub, it was getting late & wanted to post up for info, which as usual I am getting quality feedback. :thanks:   Going to call customer & see what is going on (She was planning to do Laundry today).  I will schedule a tub removal if problem persists.

Piece of clothing stuck over sump ,basket needs to be pulled

See above.

 

 

I had one the other day that did the same thing. I was out on it twice. Both times the drain pump worked good for me and everything checked okay. Every time the customer did a load it wouldn't drain.

The husband wanted to me to just put a new drain pump in. So I did and never heard back. Intermittent drain pump failure. It was really odd.

 Time will tell,

 

I will keep updated,   Patricio

Share this post


Link to post
Share on other sites

Lady called next day saying washer still not finishing cycle, went back yesterday morning.   Pulled control panel off & checked/blew thru pressure hose,  Open & no kinks.  Pulled basket off of spindle, difficult getting off.   Not muck, but some gookus in agitator hub gear.  Found a nichel & quarter in  sump basin.  Actually tub was pretty clean.   Used steel wool to clean spindle & basket sleeve.    Installed basket & immediately noticed it lifted & engaged hub gear much easier.   Washer did a load of towels in normal cycle without any problem.  The little bit of snot coating gear must of hindered the meshing of the gears in the spin cycle thus gave the long drain code although all the water was pumped out.

 

I'm on a roll now, my learning curve is smoothing out.   I can do this, with a little help from ya all.    Mucho gracious Hombres.  :tongue:  :thanks:   Patricio

One last note:  Is there a way to clear the error code, does go away with time, or does sta with the machine until next errors surface?  Unplugging Does not reset & tech manual indicates that codes are retained.

1 person likes this

Share this post


Link to post
Share on other sites

Way to go, Patricio!   :dude:

Share this post


Link to post
Share on other sites

Another update, Rose called a week later saying the LD code showed up again in the Heavy duty cycle.    I went back & installed new pump.   old pump seemed to be working OK, I changed it any way.     So far so good.  Drain pump sounds different & no LD code.      Go figure.

1 person likes this

Share this post


Link to post
Share on other sites

Damn this machine.   After a week of working correctly it's back to the Ld code.   I'm beginning to think the factory replacement board is fobar.  What next,  bearing replacement.      I am lost for words. :wallbash:

Share this post


Link to post
Share on other sites

possibly bad board...if the pressure sensor built in is faulty it can think its full of water when its not, if it drains properly and the pressure hose/air dome is not clogged then what else could it be

1 person likes this

Share this post


Link to post
Share on other sites

possibly bad board...if the pressure sensor built in is faulty it can think its full of water when its not, if it drains properly and the pressure hose/air dome is not clogged then what else could it be

Exactly what I told customer.   Customer finds it hard to believe because they just put new board in 1st of May.   I suggested She calls Whirlpool again.   Whirlpool already told her with the LD code it is a drain pump problem.   Personally I think the board is bad myself,  How do you test?  That is the kicker, no information on how to test boards, only to look for obvious burnt stuff.

Share this post


Link to post
Share on other sites

Rose called whirlpool.   They are going to honor the new board they replaced in May.   She was told whirlpool backs their boards with 90 day warranty.   Whirlpool has scheduled a service call for July 15th to replace replacement main board.    Mean while Rose has to deal with a washer that will wash but not spin out unless she does the drain & spin cycle a few times.    Will keep updated after the 19th. :rolleyes:

Share this post


Link to post
Share on other sites

To protect that new board, make sure you install a surge suppressor with at least a 1,000 joule rating when you go back.  

Share this post


Link to post
Share on other sites

And the saga continues,   Whirlpool sent a tech from A&E out.   Rose said he was there for 10 minutes, Just enough time to fill the tub & begin to  agitate.  Her son said he reached in & wiggled the tub, said do you hear that & see this, stated your bearing is bad.  quoted $477 Plus the &129 he charged her for the trip.  Did not even let it go into the LD code shutdown. Also told her not to call whirlpool but call A&E directly for her service.  :down:

 

Rose declined the repair & called me.   I told her I did not think the bearings were shot.  But I warrant my work, I installed the bearing kit out of my pocket.   The old bearings showed no sign of excessive wear that would cause the problem.   Unit worked for one empty cycle, Then 2 days later when Rose did a normal load, the rinse cycle went south again stopping with the LD code & drain pump running continuassly pumping air out until she shut off machine.    The machine from hell.  :verymad:

 

I am open to all input,  It was not the bearings & they are installed correctly.   I am madder than hell at these people coming into town & gouging on the pretense of warranty.    If I have to prove a point I will install a new board, because that is my suspicion.    But until then I am all ears.   The hall sensor?  :wallbash:  New battle plan  :samurai: Damn the torpedoes full speed ahead. :samurai:

Share this post


Link to post
Share on other sites

Have the customer load the machine with clothes and detergent.  Watch the type and amount of detergent being used.  After it's been agitating, raise the lid.  If you see a big head of suds, you most likely found the problem.  

 

If that's okay, then remove the inner basket and check for coins under the coin catcher lid.  Real common to find dimes and pennies under there that can cause intermittent drain problems.  

 

After all the boards, bearings, AND the drain pump what else could it be??!!  Basket full of suds would cause the drain pump to cavitate.  The intermittent nature of this problem makes me think more environment than machine as the cause. 

1 person likes this

Share this post


Link to post
Share on other sites

Will obwerve a load of towels being washed tomorrow,  I will heed your advise & post up findings.  Gracious

Share this post


Link to post
Share on other sites

Unit gives LD  code now at 11 minutes instead of the usually 24 minutes.   I gave Rose an old Kenmore series 90 DD washer while I play with this thing in my garage.   I will not be beat by this heathen machine.   If that encompasses putting a new control board in that is what I am going to do.  :devil:

 

So any more suggestions,  time is on my side now.   :sweat:    Patrick  :samurai: hell with these sabers I got a gattling gun.

Share this post


Link to post
Share on other sites

Isn't this the model where it fills until the basket starts to float?

Share this post


Link to post
Share on other sites

Yes the basket has to float & it does,  I cleaned the hub, bearing shaft & coin catcher out 1st trip,   worked OK for a couple of loads.   Then LD/F32 code.    2nd trip new drain pump, again worked fine for a few loads & back to the LD/F32 code.   Then  Another professional opinion all of 10 minutes diagnose.   Bad bearings.    3rd trip new bearing & shaft.  worked 1 light load & back to LD/F32 code.  I put original pump back in when I replaced bearing as I was not charging for bearing repair.

 

I have Cabrio on back porch now, put the new pump back on & run a light wash load thru.   Finished cycle without a hiccup.  Next couple of days I am going to run a heavy load thru it to observe what happens.   I do not know, maybe a combination of weak pump & wearing bearings causes the machine to think it is not up to snuff.    I am still prepared to install a new control board if need be to conquer.    Is it worth it, the time & cost?

Share this post


Link to post
Share on other sites

I have seen bad connections on the drain pump connector before causing similar problems.

Share this post


Link to post
Share on other sites

And now for something completely different..................How far down in the stand pipe is the drain hose????.................Is the drain hose held in place by something like  electrical tape????........How many control boards have you replaced???????

Share this post


Link to post
Share on other sites

I have seen this many times and there are several problems that can cause this,

   debris in drain hose.

   Pump.

   connections at pump or board. Wiggles wires at pump they might come right off.

   Debris under coin trap,  did you remove it?

 

Hope this helps!

 

 

 

Fixit Guy

Share this post


Link to post
Share on other sites

I would try hall sensor then board.

Share this post


Link to post
Share on other sites

And now for something completely different..................How far down in the stand pipe is the drain hose????.................Is the drain hose held in place by something like  electrical tape????........How many control boards have you replaced???????

Different is the spice of life

 

Checked drain hose placement even held it out of the drain pipe while it drains.   Something I always check on every washer repair.  Held in place by standard hose keeper that is prevalent on 90% of machines I see.

 

Replaced a few, more than I would like on these machines for the F1 code.   I did not replace the board on this machine, authorized whirlpool factory tech replaced this board last May.    Can you clue me in on how to test other than power in & power out?   Have not had a continuing problem like this  one.   Replaced many pumps, bearings, and other mechanical devices on all kinds of machines from mowers, tractors, vehicles etc.  I am an old farm boy that has repaired more things than I can remember without proper tools.

 

What are you leading to on control boards, something I may not Know...clue me in...bottom line...I am going to figure it out.   Rather sooner than later.

 

I have seen this many times and there are several problems that can cause this,

   debris in drain hose.

   Pump.

   connections at pump or board. Wiggles wires at pump they might come right off.

   Debris under coin trap,  did you remove it?

 

Hope this helps!

 

 

 

Fixit Guy

Sure it helps.   Checked drain line as it was pumping water out, flow seemed full.   Did blow line from drain pipe side to pump side when replacing pump, try to cover all my bases.   Wiggled wires, I do that on every thing, old habit from my young days.   Before I installed pump I pulled basket, cleaned gookus from hub, & yes I scrubbed cointrap & everything else.   I try to be thorough on everything helps prevent call backs.

Edited by Patricio

Share this post


Link to post
Share on other sites