Good Morning Fellow Appliantologists!
First off, I am fairly new at this appliance repair business, so hopefully this is something simple.
I have a customer with a WTW6600SW that will not stay balanced. The first call I went out on, the machine was not level. I leveled it, then had them show me how they load it. They loaded it fine. It seemed to work fine when I left. A week later they said it is doing the same thing.
I went back out and got the following codes: F70 (overloaded), and F51 (Motor RPS sensor). I tested the RPS sensor through the diagnostic mode, and the lights are doing the right thing. I checked that it was level. So then I loaded the machine only 1/2 way, and evenly. It still goes way out of balance. I checked the tension on the suspension for the tub, they all seemed even and they move. Then I moved the washer to another part of the floor tested it and am having the same problem.
Any suggestions would be helpful!