We have a Kenmore 417.44072300 front loader that has a broken shock on the left side (looking from front of machine). For a while, the spin cycle was pretty rough (before we knew about the broken shock) which we attributed to the machine being on a raised plywood platform which had too much give. Even so, the machine completed all wash cycles normally. We moved the machine to the concrete floor in order to stabilize the platform and in the process, the machine got a good jolt as it slid off the platform (4 inch drop). We decided to run a load while the machine was still on the concrete and now the machine fills, lightly agitates for a up to 5 minutes and then just stops. This happens for all wash cycles. After a while, it times out with an error code F04. We can cancel the wash cycle and start drain/spin cycle. The drain/spin cycle counts down from 15 minutes and proceeds exactly as required (drains then spins at full speed with strong vibration due to broken shock, then spins/agitates at very low speed) until 1 min. is left in the cycle, when it stops counting down and won't complete the cycle (though for all practical purposes, the clothes are damp dry and ready for the dryer). We unplugged the machine overnight hoping it would reset. We only discovered the broken shock after taking the front bottom and rear panels off to try to discern the cause of the F04 error.
We've done a bit of reading about F04, but it all seems geared for broken motors. Our motor clearly works.
Can a broken shock cause the symptoms I've described and error F04? We will replace the shocks asap.
However, we're concerned that there may be more going on here, as the F04 literature keeps referring to the possibility of the motor control board being bad. We are aware that there are also several connections and a fuse that could be affecting the motor control board and our suspicion is that the problem may lie there rather than the board actually being bad. What we do not know how to do, though, is how to locate and check the fuse or exactly where the motor control board is so we can check connections. The Kenmore tech sheet that came with the washer even has diagnostic tests for voltage, which we can perform, but we are unclear which plugs/pins we need to test (their actual locations in the disassembled machine).
Any insights into our problem is appreciated.