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Fisher Paykel

Washer

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15 replies to this topic

#1 Patricio

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Posted 22 June 2013 - 03:25 PM

Have a call for a dead washer.  Never seen a Fisher PayKel in these parts.   The lid switch is locked.   Customer does not know where model number is located. Neither do I.   Tub is full of water & it does nothing.   Some insight in to this machine?     I will visit in morning.   Thank you


I see says the blind man, leading a lame dog, while talking to a deaf person. In other words, Not liable if you choose to follow my opinion.
IgonFishn

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#2 KCTBURY

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Posted 22 June 2013 - 03:42 PM

The bottom half of the machine is a ge. The top, like the controls and what not are fisher and paykel. Good luck!!!!!


May be a drain pump issue. May be a bad computer board or control panel. There is a tech sheet under the control panel. There is a way to reset the machine on the tech sheet.

#3 Patricio

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Posted 22 June 2013 - 09:16 PM

Does it open up like a GE?   Or something ya gotta fiqure out.


I see says the blind man, leading a lame dog, while talking to a deaf person. In other words, Not liable if you choose to follow my opinion.
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#4 Spannerwrench

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Posted 23 June 2013 - 07:40 AM

The Fisher Paykel washer is not a GE. The Data tag is on the back of the control panel and on the rear about half way down. Always in two location on a F&P. Here's a few service summaries that may help.

GWL10
https://www.dropbox....ice_Summary.pdf

GWL11 & IWL12
https://www.dropbox....ice_Summary.pdf

Aerosmart Service Manual
DE62T27CW1
DG62T27CW1
DE62T27DW1
DG62T27DW1
https://www.dropbox....art_517760C.pdf
"Suds are not good"
"They write directions for a reason"
"Make sure you're using it right before you say it's not working correctly"
"If if has a Diagnostic Test Cycle, Run it before and after you fix it!"
"Doing the same thing over and over again and expecting different results is insane"
"For every complex problem there is an answer that is clear, simple, and wrong."

#5 Spannerwrench

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Posted 23 June 2013 - 07:44 AM

It sounds like a bad drain pump, when the drain pump fails it shorts out the main control 50% of the time. The replacement board and pump both come with and inline fuse to wire in on the pump circuit at the board to protect the board from a pump failure.
"Suds are not good"
"They write directions for a reason"
"Make sure you're using it right before you say it's not working correctly"
"If if has a Diagnostic Test Cycle, Run it before and after you fix it!"
"Doing the same thing over and over again and expecting different results is insane"
"For every complex problem there is an answer that is clear, simple, and wrong."

#6 DADoESTX

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Posted 23 June 2013 - 11:29 AM

The specific model number of the machine is relevant to service info.  There are electrical and parts differences between the various models --  GWL08 (Phase 4), GWL10 (Phase 5, has a 230v pump), GWL11 & IWL12 & IWL15 (Phase 6) & GWL15 & IWL16 and the other current "Phase 7" units.

 

Testing of the diverter valve is outlined only in the GWL10 service manual, but is applicable to all EcoSmart models that have the valve.

 

Lotta techs detest (maybe too strong a word) F&P but their washers are very easy to service, IMO.

 

As Spannerwrench advises, the model tag is on back of the console, and may be another lower down on rear of the cabinet ... and a dead machine is pretty much a bad controller board, probably zapped by a bad/leaking pump, although other components such as the diverter can also zap the board.

 

Access to the pump & motor is from beneath the machine, there are no panels to remove.  No tools necessary to pull the pump, it attaches via bayonet mount to a bracket.

 

The top raises up (two screws under the lid bumpers at the front corners, the lid pulls straight up off the hinges) for access to remove the basket & tub.



#7 Spannerwrench

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Posted 23 June 2013 - 12:26 PM

Make sure you get the Product Code off of the Data Tag, this will help to get more accurate information for the model, including the correct parts.

Attached File  image.jpg   35.64KB   0 downloads
"Suds are not good"
"They write directions for a reason"
"Make sure you're using it right before you say it's not working correctly"
"If if has a Diagnostic Test Cycle, Run it before and after you fix it!"
"Doing the same thing over and over again and expecting different results is insane"
"For every complex problem there is an answer that is clear, simple, and wrong."

#8 Patricio

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Posted 23 June 2013 - 12:42 PM

Thanks for all the input.  Wish I had checked here this morning before I left. Stopped by customer little bit ago cause I was a block away. Have her scheduled for late Tuesday.  Have the model # WA37T26G.   Will try to get product number on phone from customer.   Again thank you very much for the input.


Edited by Patricio, 23 June 2013 - 12:43 PM.

I see says the blind man, leading a lame dog, while talking to a deaf person. In other words, Not liable if you choose to follow my opinion.
IgonFishn

#9 Spannerwrench

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Posted 23 June 2013 - 01:08 PM

Phase 7 GWL15 Service Manual

https://www.dropbox....her Service.pdf
"Suds are not good"
"They write directions for a reason"
"Make sure you're using it right before you say it's not working correctly"
"If if has a Diagnostic Test Cycle, Run it before and after you fix it!"
"Doing the same thing over and over again and expecting different results is insane"
"For every complex problem there is an answer that is clear, simple, and wrong."

#10 RegUS_PatOff

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Posted 23 June 2013 - 08:29 PM

.   Customer does not know where model number is located. Neither do I. 

pictures ?


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#11 Patricio

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Posted 23 June 2013 - 11:13 PM

Model # WA37T26G  Product Code # 96180-A   Will open it up Tuesday evening 6pm.

 

Question?   Where can parts be obtained,  Repair Clinic, Appliance Parts Pro does not list parts for this Manufacturer.


Edited by Patricio, 24 June 2013 - 12:01 AM.

I see says the blind man, leading a lame dog, while talking to a deaf person. In other words, Not liable if you choose to follow my opinion.
IgonFishn

#12 Spannerwrench

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Posted 24 June 2013 - 05:18 AM

You can try Sears, although I'd rather get the parts directly from F&P.
http://www.searspart...-model/WA37T26G
96180-A Parts Manual.
https://www.dropbox....6GW_1_FP_US.pdf
"Suds are not good"
"They write directions for a reason"
"Make sure you're using it right before you say it's not working correctly"
"If if has a Diagnostic Test Cycle, Run it before and after you fix it!"
"Doing the same thing over and over again and expecting different results is insane"
"For every complex problem there is an answer that is clear, simple, and wrong."

#13 Budget Appliance Repair

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Posted 24 June 2013 - 06:15 AM

If you end up ordering from Sear get your 15% discount, (should be good till 7/7/13), use discount code: SPRING15

 

If for some reason that doesn't work or after the expiration date use code: PARTS anytime to get a 10% discount.


William Burk (Willie)
Willie's Budget Appliance Repair
Eureka, CA 95501

#14 DADoESTX

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Posted 25 June 2013 - 10:00 AM

There's also FisherPaykelParts.net and FisherPaykelParts.com (which are not part of F&P parent company).  And eBay for what NIB items may be listed at any given time.



#15 applianceman97

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Posted 25 June 2013 - 02:43 PM

Fisher paykel parts.com is a good place. Your customer may not fix it. To put a board and a pump in can be costly. Thats probably your issue.

#16 Patricio

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Posted 25 June 2013 - 10:07 PM

You can try Sears, although I'd rather get the parts directly from F&P.
http://www.searspart...-model/WA37T26G
96180-A Parts Manual.
https://www.dropbox....6GW_1_FP_US.pdf

Thanks Spannerwrench.   Sears did not have anything available.

 

If you end up ordering from Sear get your 15% discount, (should be good till 7/7/13), use discount code: SPRING15

 

If for some reason that doesn't work or after the expiration date use code: PARTS anytime to get a 10% discount.

Thanks for the discount Budget Appliance,  like I said, Sears drew a blank.

 

There's also FisherPaykelParts.net and FisherPaykelParts.com (which are not part of F&P parent company).  And eBay for what NIB items may be listed at any given time.

 

 

Fisher paykel parts.com is a good place. Your customer may not fix it. To put a board and a pump in can be costly. Thats probably your issue.

Thanks again my friends,  Parts are expensive.

 

 

 

Here is the kicker.   Had customer drain tub out by using a water hose to siphon.   Unit lit up & began to fill.  Switched to spin & nada nothing.  Laid unit back to wall, cleaned spider webs out of underneath, spun propeller both ways.  Unplugged leads to drain & diverter valve.  plugged back in, got meter out to check voltage.  Turned machine on while leaned back & wa la.  Pump kicked in & drained.   Set back up thru towels in (this is how I get my shop rags washed...While I test machines)  Unit worked without a hitch.

 

$100 please, total onsite time ... 45 minutes    Thanks everyone for the lesson on Fisher Paykel washer.   Not much to them.


I see says the blind man, leading a lame dog, while talking to a deaf person. In other words, Not liable if you choose to follow my opinion.
IgonFishn





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