Posted 01 July 2013 - 02:27 PM
Also make sure the freezer temp control is not set too high. When i find this problem, I use my steamer to blast steam from the connection at the bottom of the freezer door and again through the spout. Usually the line is still frozen, but almost always clears up two days after I steamed the line. If the situation reoccurs I will install the heater. btw, one of those large oil squeeze bottles with a small long extendable tip works great... fill it with really hot water and run the tip in the line as far as you can and squirt the hot water in the line and spout.
Also make sure the water reservoir is not frozen. If it is, the heater will have no affect on the problem. If the reservoir is frozen, check fridge temps/settings and make sure damper is working properly. If the reservoir is frozen, you will have to get a large pot of hot water, set it in the fridge and lower the reservoir inside it. Have customer refill the pot with warm water every so often.
Appliantology is, however appliances are not, an exact science for I know there are a few refrigerators that actually hate me.
The simplest explanation is most likely the correct and least expensive one, unless it's your compressor or motherboard" Occam as an appliantologist
"When you have eliminated all the impossible, whatever remains, however implausible, must be the logic truth; unless it's your compressor or motherboard." Mr. Spock as an appliantologist
"I think, therefore I have no earthly idea why this thing is not working...I got nothin'...". Rumored to have been uttered by a frustrated Descartes while diagnosing his GE Profile.