Serviced a top freezer ice maker. Old ice maker was making ice but leaking water. Checked water fill 4 ounces & it shut off. water leaked out of front of ice maker that was replaced a year ago. I installed a new I/M shorted the harvest cycle, it filled with water & left. Called back 3 days later it never harvested ice. Stuck my finger in mode & mostly water with a little frozen particles. IR'd surfaces & had 18 degrees. Ice cream is hard.
Put old ice maker back in & next morning ice bucket was full. Obviously defective ice maker, has any one seen an ice maker where the heater stays on. Did not feel any heat coming from heater, that is only thing I can think of why no frozen ice.