Need appliance parts? Call 877-803-7957 now or use the parts search box:

Parts Search

Learn appliance repair at online the Master Samurai Tech Academy.  Learn more.  Earn more.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

CindyS

Front Loading Washer is off balance

8 posts in this topic

My front loading, 9 year old, Kenmore Washer, is off balance during the spin cycle.  I found some hard crusty pieces of plastic sitting inside of the rubber gasket that surrounds the clothes loading area and also around the drum.  What kind of a repair is this?  Sears is trying to sell me a 1 year service plan before they arrive for the service call.  It's $320.  Will the repair be more than that?  

 

Help!

 

Cindy 

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

Sounds like the spinner is broken on the rear of the inner basket. Call Whirlpool and tell them it's making a metal on metal grinding noise.

Share this post


Link to post
Share on other sites

Thanks Spannerwrench, but it's not making a metal grinding noise.  It is off balance, which causes it to make very loud thudding noises as it spins.  It looks like the drum is not centered inside as it has maybe come disconnected from something which holds it. 

Share this post


Link to post
Share on other sites

The inner basket is not centered because it's broken in the rear. The only fix for it is inner basket and both front and rear outer tubs. The plastic chunks you're seeing are from the basket chewing into the outer tub. Whirlpool will usually stand behind the repair if you describe it as metal on metal noise

Share this post


Link to post
Share on other sites

It's a Kenmore Elite He3.  Is that made by Whirlpool?  I currently have a service appointment scheduled with Sears for Friday.  They want to pre-sell me a 1 year service agreement for $320 which would cover any work on this washer or take my chances and pay $85 for the service call and any additional parts and labor above that.  Since I have no idea what this repair might cost, I have no idea if I should purchase the service plan from Sears, or take my chances.  But you say I should contact Whirlpool?    Do you have contact info for them?

 

Thanks

Share this post


Link to post
Share on other sites

Whirlpool won't help if its a Kenmore brand, sorry I didn't notice that. But yes, the repair for that would be worth buying the plan.

Share this post


Link to post
Share on other sites

Thanks for your input.  I hate these kind of tactics they use to buy their service plans.  But I suppose most likely a service call plus any repair, could easily run over $320.  I wonder how catastrophic this damage is.....do you think the washer will need to be replaced? 

Share this post


Link to post
Share on other sites

Check your owners manual for the warranty coverage on the basket.  Some of these older units had a 10 year basket warranty.

Share this post


Link to post
Share on other sites