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LG Tromm WM2277HW dE code puzzler

dE code

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8 replies to this topic

#1 donn

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Posted 09 July 2013 - 04:41 PM

It all stared with rusty/corroded door hinges,

Customer was slamming the crap out of door so hard there's cracks in the plastic outer panel.

Well,  He finally called for service,  because  he started getting  

 a dE code. and oh yeah and  a little white thingy fell out of door lock ,he said,  So, I get there to check out machine. . No sweat,you just need new hinges and door lock,  I said. 

Couple days later I return with needed parts  (hinges & door lock )  spent a good half hour just getting the corroded screws out  the hinges

 

hinges on door lock replace  -plugged in machine-  set it for start--  ding ding error dE dE !!  WTF?

 so tried again ding ding  dE dE  HuH??

 

I checked  ALL the connections  and tried again- this time  machine started in slow spin, but the door did not lock  I could open the door and it stayed running ,wow, that's weird I thought..

So not knowing a lot about LG  I took machine back to my shop for full check out

Here,s what I've done so far:

New door lock--twice

New hinges
New control board

Checked  each and every wire end to end  (and they're connectors )

Checked drain pump 

 

I guess my question is          What am I missing???



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#2 Spannerwrench

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Posted 09 July 2013 - 05:19 PM

dE is a Door Error not a Drain Error, you have four things to check, Door Lock, Door Latch, (White Thingy fell out), Control Board, and the Wires in between.

Service Manual
http://appliantology...service-manual/


"Suds are not good"
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#3 donn

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Posted 09 July 2013 - 06:05 PM

 Yes   i know dE is door error -  All have 4  (and more) checks been done---- still no joy!!


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#4 Spannerwrench

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Posted 09 July 2013 - 06:12 PM

There's Cracks in the outer panel, is the door latch making good contact with the door lock? If he was slamming the door so hard that it damaged the door panel maybe it's possible that the door just isn't quite closing properly to make good contact. I also gave a link to the service manual so you can delve further into the challenge at hand.
"Suds are not good"
"They write directions for a reason"
"Make sure you're using it right before you say it's not working correctly"
"If if has a Diagnostic Test Cycle, Run it before and after you fix it!"
"Doing the same thing over and over again and expecting different results is insane"
"For every complex problem there is an answer that is clear, simple, and wrong."

#5 donn

donn

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Posted 09 July 2013 - 06:40 PM

Thanks for your response

 

I've taken the door lock and placed it on the door and held it there I get a click-- a double click -- then dE code

it did start a cycle once and only once---- I really don't believe it's a door closing issue      

I do have the service manual in print  --it simply DOES NOT address this problem beyond what I've already done

I don't know, maybe I received  a corrupt control board?

  LG=life's garbage :yucky:


over 39,500 appliances repaired since 1978 (some successfully)


#6 Spannerwrench

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Posted 10 July 2013 - 06:08 AM

Very possible. It doesn't look like you've missed anything.
"Suds are not good"
"They write directions for a reason"
"Make sure you're using it right before you say it's not working correctly"
"If if has a Diagnostic Test Cycle, Run it before and after you fix it!"
"Doing the same thing over and over again and expecting different results is insane"
"For every complex problem there is an answer that is clear, simple, and wrong."

#7 Samurai Appliance Repair Man

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Posted 10 July 2013 - 06:34 AM

This LG training video on troubleshooting dE error codes may inspire you:  http://appliantology...roubleshooting/



#8 donn

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Posted 11 July 2013 - 07:24 AM

Thanks for the Video, it's good to have it confirmed that I've already tested and  have done everything that was in the video

 including changing  PCB ---STILL no joy :banghead:  

I don't think the PCB  was factory fresh when I got it ,  So I'll order a fresh one 

I


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#9 Samurai Appliance Repair Man

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Posted 11 July 2013 - 07:32 AM

 

I don't think the PCB  was factory fresh when I got it ,  So I'll order a fresh one 

 

 

 

Always check for that Factory Fresh® smell!   :tinkerbell:






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