I recently purchased a new GE GFWH1400DWW washer. After installation I put in a test load including a dirty bathmat, a couple bath towels, and several hand towels from the kitchen. When I start the washer I can hear water flowing into the machine, I can hear it flush through the detergent chamber, and I can see a few droplets on the window, but there is no visible water level in the drum and the load does not come out clean at all.
I had a GE service tech come and look at it. He admitted that he had never worked on that machine before (beautiful) but he insisted that from what he could tell the machine was working correctly and there should only be an inch or so of water in the drum when the machine is running. He said we probably needed to keep the loads small, which makes no sense since it has a 4.1 cubic foot capacity and the load I put in was less than 1/4 that size.
Has anyone else dealt with this problem? I even suggested to him that the adaptive fill sensor was malfunctioning and causing the water to shut off prematurely but he just said "nope it seems fine." I'm thinking maybe I need to try a bigger load to trigger the machine to use more water, or perhaps I can adjust the water fill level manually if I take the back off the machine and go digging.
Any help would be greatly appreciated, I'm just about ready to return this thing!