I know this has happened to all of us but it worked out pretty good for me.
A couple of years ago I was running a call for a U-Line undercounter icemaker, not working. The customer, Mrs. Smith, lived in a gated community with a call box. After calling her from the gate, she remotely opened the gate and I drove up the road and pulled into her driveway. There were no numbers on any of the houses in this small community but the GPS on the IPad said I was in the right place.
I knocked on the door and a young lady answered. I hand her my card and introduce myself saying that I'm there to service the icemaker. She calls back to her mother that the icemaker guy is here and the mother tells her to take me into the kitchen.
First she shows me the built-in Kitchenaid refrigerator that wasn't making ice. I check my work order and it says U-Line icemaker so I ask the girl if they have an undercounter icemaker not working and she shows me to a Whirlpool icemaker and sure enough, it's not working either. I figure the work order was incorrect or that the customer probably wasn't sure of the make when they called it in so I get to work. I quickly diagnose a damaged module for the refrigerator icemaker and a bad cutting grid for the undercounter unit.
By now the mother is in the kitchen with me and is so glad that her husband finally called to have these units repaired. I tell her that I have both parts on the truck and can have both icemakers up and running shortly. As I'm getting an estimate ready my phone rings and it's the office. They tell me "Mrs. Smith opened the gate for you 10 minutes ago and is wondering where you are". At that point I look at the lady and ask her name. "Oh, I'm Mrs. Jones", she replies. "Mrs. Smith is my neighbor". As I'm apologizing and excusing myself she asks, "Are you coming back"? Recovering, I say "Well Yes Ma'am, I'll be right back".
A quick adjustment to Mrs. Smith's U-Line and two completed repairs For Mrs. Jones's icemakers. I might have to get lost more often.
Edited by PDuff, 06 August 2013 - 09:47 AM.