Need appliance parts? Call 877-803-7957 now or use the parts search box:

Parts Search

Begin your journey to appliance repair mastery…

Click here to check out our structured, online appliance repair training courses for rookies and experienced techs.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

Stay connected with us...

Samurai on Facebook - become a fan today! Sign up for our free newsletter and keep up with all things Appliantology. Subscribe to our YouTube channel for lots of appliance repair tips and help! Follow the Samurai on Twitter and get timely morsels of Appliantological Wisdom! Subscribe to our MST Radio podcast to learn secrets of the trade.
appliancecare

LG Range LDE3015ST Cooking Problem

3 posts in this topic

I have a LG elect double oven free standing range. The customer complains that the lower oven never baked correctly.  Things raw on bottom, cakes don't rise, etc...  Upper over works properly.  I checked the oven sensor at room temp 1088 ohms.  Oven pre heats and cycles between broil and bake elements.  Both elements are good.  Oven seems to heat up to correct temp...  I get this compliant complaint a lot on newer ranges even when oven temps seem to right on.  Customer quote "Doesn't cook like my old stove!".

Any thoughts?

 

Thanks

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

"You do realize, Ma'am, that this is NOT your old oven?" All jokes aside, of course we all deal with this bullshit complaint...I always exercise due diligence, checking function of all elements, fans and such ...now that being said, I am not ashamed to admit that sometimes I cut corners right here, as my experience has been the same as yours...I spend the good 45 min to an hour it takes to properly check calibration on an oven, only to find it well within acceptable parameters. I will generally quiz the customer on what their baking results are bearing out (under/over done when using time tested recipes) and make an adjustment based on that info...I generally Dont go more than 15+/- right off the bat but I do show the customer where it shows in their manual how to adjust temps and invite them to have at it.

Share this post


Link to post
Share on other sites

I find that customers are impatient and do not pre-heat there ovens long enough. I always tell them at least 20 minutes and 30 minutes is better. If everything else checks out, preheat.

Edited by suampman

Share this post


Link to post
Share on other sites