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LG Range LDE3015ST Cooking Problem

3 posts in this topic

I have a LG elect double oven free standing range. The customer complains that the lower oven never baked correctly.  Things raw on bottom, cakes don't rise, etc...  Upper over works properly.  I checked the oven sensor at room temp 1088 ohms.  Oven pre heats and cycles between broil and bake elements.  Both elements are good.  Oven seems to heat up to correct temp...  I get this compliant complaint a lot on newer ranges even when oven temps seem to right on.  Customer quote "Doesn't cook like my old stove!".

Any thoughts?

 

Thanks

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"You do realize, Ma'am, that this is NOT your old oven?" All jokes aside, of course we all deal with this bullshit complaint...I always exercise due diligence, checking function of all elements, fans and such ...now that being said, I am not ashamed to admit that sometimes I cut corners right here, as my experience has been the same as yours...I spend the good 45 min to an hour it takes to properly check calibration on an oven, only to find it well within acceptable parameters. I will generally quiz the customer on what their baking results are bearing out (under/over done when using time tested recipes) and make an adjustment based on that info...I generally Dont go more than 15+/- right off the bat but I do show the customer where it shows in their manual how to adjust temps and invite them to have at it.

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I find that customers are impatient and do not pre-heat there ovens long enough. I always tell them at least 20 minutes and 30 minutes is better. If everything else checks out, preheat.

Edited by suampman

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