Newbie poster and tech here, please be kind...
I've got a customer with a Kenmore 110.20022013 washer, pretty much brand new. Complaints have been that once, the drain motor stayed on (after cycle done, I guess), and once it stopped after filling (kinda like a lid switch problem). These people have next to no water pressure, and no hot water to the washer. I have checked the drain motor, recalibrated it numerous times, and done all the diagnostics I can. I can't find anything wrong, and it sets no codes (lately). It did set a "long fill" once, but a previous tech erased it.
My boss (not that I'm second guessing him) says that modern washers MUST have hot water as well as cold to work. (There's no dispute anywhere about the low water pressure problem). He says even if the customer picks only the cold cycle, the washer still won't work right.
The problem is that these (poor, in the financial sense) people pretty much have a washer they can't use. Their plumbing is jacked (low pressure), and they have some freaky phobia about hot water. They don't even want it CONNECTED, much less used.
I work for a Sears service center, and we have a great relationship with the store. They are willing to work with the customer to get them a washer that will meet their needs, but it would seem we can't find one "plain" enough. Anyone got a wringer washer for sale?
Is there a technical description of this somewhere? The salespeople hadn't heard about this, so didn't know how to advise the customer. I didn't know it, and told them to run it cold only. I'm sure I'll hear from them tomorrow that running a load failed...
Thanks for your feedback.