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New washers must have hot water?


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8 replies to this topic

#1 cindge

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Posted 28 August 2013 - 08:47 PM

Greetings All,

Newbie poster and tech here, please be kind...

 

I've got a customer with a Kenmore 110.20022013 washer, pretty much brand new. Complaints have been that once, the drain motor stayed on (after cycle done, I guess), and once it stopped after filling (kinda like a lid switch problem).  These people have next to no water pressure, and no hot water to the washer. I have checked the drain motor, recalibrated it numerous times, and done all the diagnostics I can. I can't find anything wrong, and it sets no codes (lately). It did set a "long fill" once, but a previous tech erased it.

 

My boss (not that I'm second guessing him) says that modern washers MUST have hot water as well as cold to work. (There's no dispute anywhere about the low water pressure problem). He says even if the customer picks only the cold cycle, the washer still won't work right.

 

The problem is that these (poor, in the financial sense) people pretty much have a washer they can't use. Their plumbing is jacked (low pressure), and they have some freaky phobia about hot water. They don't even want it CONNECTED, much less used.

 

I work for a Sears service center, and we have a great relationship with the store. They are willing to work with the customer to get them a washer that will meet their needs, but it would seem we can't find one "plain" enough. Anyone got a wringer washer for sale?

 

Is there a technical description of this somewhere? The salespeople hadn't heard about this, so didn't know how to advise the customer. I didn't know it, and told them to run it cold only. I'm sure I'll hear from them tomorrow that running a load failed...

 

Thanks for your feedback.

 

 



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#2 nickfixit

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Posted 29 August 2013 - 05:30 AM

No machine sold today will work under those conditions. The low water pressure has to be fixed if they want to do laundry at home because the fill valves require a certain minimum pressure to work properly. The fill valve doesn't actually open using the current supplied to the coil, the coils pull a pin that allows water to bleed to one side of a diaphragm and the homes water pressure opens or closes the valve.  Plus, any machine with a control board will likely kick out an error if fill time exceeds a fixed number of minutes.  


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#3 KurtiusInterupptus

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Posted 29 August 2013 - 06:09 AM

Kindness not withstanding....I agree with Nick. NO HE machine will work properly under these conditions.
you can try explaining it like this..."suppose you had a car, it wasnt wasn't running properly so you take it to the shop. The mechanic checks it out and says "this thing is out of oil" ...to which Joe Customer responds "oh we Dont use oil, never have"...can you imagine the howls of laughter from the mechanic? How is this much different?
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#4 cindge

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Posted 29 August 2013 - 06:46 AM

Thank you so much. Oh, I agree completely. Basically, my mind was saying "Fix your $#@!". I had just never heard nor considered that hot water to the machine is a REQUIREMENT. I'm certain I've run a washer off a hose in the yard, in the past (older machines). I'm in a very rural area, and people do some creative engineering sometimes (to their own detriment). Thanks again.



#5 RegUS_PatOff

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Posted 29 August 2013 - 07:37 AM

... it would seem we can't find one "plain" enough.

here's one :whistling:

washboard.jpg.gif


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#6 bayouboy

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Posted 29 August 2013 - 09:02 AM

Put a splitter on the cold water hose and run cold water to both valves?



#7 micabay

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Posted 29 August 2013 - 09:30 AM

Put a splitter on the cold water hose and run cold water to both valves?

That would work if there was no tempatures sensor in the machine this is hooked up to.

#8 RegUS_PatOff

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Posted 29 August 2013 - 09:37 AM

I don't think the new detergents work good with cold water


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#9 J5

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Posted 29 August 2013 - 09:18 PM

No machine sold today will work under those conditions. The low water pressure has to be fixed if they want to do laundry at home because the fill valves require a certain minimum pressure to work properly. The fill valve doesn't actually open using the current supplied to the coil, the coils pull a pin that allows water to bleed to one side of a diaphragm and the homes water pressure opens or closes the valve.  Plus, any machine with a control board will likely kick out an error if fill time exceeds a fixed number of minutes.  

sure they could buy a twin tub washer :)


I don't think the new detergents work good with cold water

 

i think its got a lot to do with the persons expectations

 

i wear dark clothes all the time

 

i use cheap in bulk detergent

 

im happy with the result and as i always do a full load with high water level the machine actually stays clean

 

only once i had white shirt wt a stain that would come out , i put it through the next wash with warm wash and stain gone






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