Jump to content


Use this Search Box to Find Appliance Repair Help Now
Need help finding your model number?
365-day return policy on all parts purchased here, even electrical parts that have been installed!


FAQs | Store | Memberships | Repair Videos | Newsletter | Beer Fund | Contact


Welcome to Appliantology.org, the Web's Premiere Appliance Repair Resource for DIYers!

The world-famous Samurai Appliance Repair Forums


You can post a question and get repair help for FREE! Click here to get started.


Already a member of the Appliantology Academy? Just sign in with your username and password in the upper right-hand corner of the screen.

 


Photo

Bought It Somewhere Else


  • Please log in to reply
9 replies to this topic

#1 PDuff

PDuff

    Sensei

  • Academy Fellow
  • PipPipPipPipPip
  • 1,356 posts
  • Location: USA
  • Flavorite Brew:Bud Ice (Yeah, I know)

Posted 10 September 2013 - 08:35 AM

Yesterday a nice lady and her family came into the shop looking looking at the new washers.  As usual I ask what kind of washer she has.  She tells me she's not sure but she knows it doesn't spin and it has a belt.  I explain the operation of the new style Whirlpool top load washer and even show her a couple of used direct drives for sale.  Undecided, she asks me a multitude of questions about what could be wrong with her old washer.  I reply it could be a drive, pump or control problem but not knowing the make it was difficult to determine further.  Not being able to decide she leaves, saying she may be back later.

 

Later that day, I receive a phone call from her.  She's asking more questions about the operation of her washer.  It's not filling enough, making strange noises, not washing properly, etc.  I ask if she can tell the make of the washer and she still can't tell, but she says that's its brand new.  I say that I thought she was still talking about her old washer because I didn't sell her a new one.  She replies, "Oh, I bought it somewhere else".

 

(Groan)



Use the Appliantology Parts Search Box to Find What You Need!
Enter your model number, part number, type of appliance, brand, or even a part description.
365-day return policy on all parts purchased here, even electrical parts that have been installed!

#2 DurhamAppliance

DurhamAppliance

    Sho' Nuff Chozin

  • Grand Master Funk
  • 3,974 posts
  • Location: USA
  • Flavorite Brew:Bells Two Hearted

Posted 10 September 2013 - 08:58 AM

You lucked out. Some money is best not to be made.
Appliantology is, however appliances are not, an exact science for I know there are a few refrigerators that actually hate me.

The simplest explanation is most likely the correct and least expensive one, unless it's your compressor or motherboard" Occam as an appliantologist

"When you have eliminated all the impossible, whatever remains, however implausible, must be the logic truth; unless it's your compressor or motherboard." Mr. Spock as an appliantologist

"I think, therefore I have no earthly idea why this thing is not working...I got nothin'...". Rumored to have been uttered by a frustrated Descartes while diagnosing his GE Profile.

#3 NCARepair

NCARepair

    Kohai

  • Chief Master Appliantologist
  • PipPipPip
  • 313 posts
  • Location: USA

Posted 10 September 2013 - 07:31 PM

You are pretty charitable, Durham. You are correct though, Pduff would be married to that if he sold it to her.

#4 J5

J5

    Kohai

  • Sublime Master of Appliantology
  • PipPipPip
  • 465 posts
  • Location: non-US or Canada

Posted 11 September 2013 - 01:44 AM

well you better ring somewhere else and ask them why it doesnt work



#5 PDuff

PDuff

    Sensei

  • Academy Fellow
  • PipPipPipPipPip
  • 1,356 posts
  • Location: USA
  • Flavorite Brew:Bud Ice (Yeah, I know)

Posted 11 September 2013 - 07:17 PM

well you better ring somewhere else and ask them why it doesnt work

 

That occurred to me after I hung up and stopped laughing (at myself).  I'm clearly enjoying my work too much.  Cheers, mate.



#6 Chat_in_FL

Chat_in_FL

    Sensei

  • Academy Fellow
  • PipPipPipPipPip
  • 1,144 posts
  • Location: USA
  • Flavorite Brew:on the house...

Posted 11 September 2013 - 07:59 PM

Friend has a washer that was bought somewhere else, not her fault, landlord was kind enough to buy her one. Rent didn't include washer dryer, but he's a good guy...

Doesn't work right, I tell her to call for service -- it is in warranty.

I know somewhere else doesn't have a service department, I tell her to call the manufacturer, knowing full well we are now next day or same day service  (slow season) AND we are one of OEM's authorized warranty servicers.

OEM tells her wait 2 weeks for service -- go figure...

 

Waiting to see if we get the call after all this...


Edited by Chat_in_FL, 11 September 2013 - 07:59 PM.

We, the unwilling, led by the unknowing, are doing the impossible for the ungrateful. We have done so much, for so long, with so little, we are now qualified to do anything with nothing.

Mother Teresa

#7 PDuff

PDuff

    Sensei

  • Academy Fellow
  • PipPipPipPipPip
  • 1,356 posts
  • Location: USA
  • Flavorite Brew:Bud Ice (Yeah, I know)

Posted 12 September 2013 - 08:06 AM

Good experiment Chat, let me know if you ever get that call.  Gotta wonder about their (call center) reasoning on who gets the dispatch.  I always figured it was due to the percentage of "excellent" rating on QOS scores but who really knows.  Territory representatives might tell you what you want to hear, if they would ever return a phone call or email.  Oh well, it's nice to have the warranty calls during the slow season but I'm really wondering if it's worth it.



#8 olyteddy

olyteddy

    Kohai

  • Sublime Master of Appliantology
  • PipPipPip
  • 254 posts
  • Location: USA
  • Flavorite Brew:Earl Grey

Posted 13 September 2013 - 12:00 PM

Where I work we only provide GE appliances. Residents are welcome to bring or buy their own, but I don't have to fix it if they do.



#9 micabay

micabay

    Kohai

  • Sublime Master of Appliantology
  • PipPipPip
  • 486 posts
  • Location: USA
  • Flavorite Brew:Drifter Pale Ale

Posted 18 September 2013 - 11:17 PM

Where I work we only provide GE appliances. Residents are welcome to bring or buy their own, but I don't have to fix it if they do.


GE appliances built by who? Fridges have been made by LG and seen a few made by Samsung.

Front loaders have been made by Fridigdair, the newer ones we have see have mostly Samsung parts in it. (Not sure if it was entirely manufactured by them). So if you only work on GE, it may be not a genuine GE.

#10 olyteddy

olyteddy

    Kohai

  • Sublime Master of Appliantology
  • PipPipPip
  • 254 posts
  • Location: USA
  • Flavorite Brew:Earl Grey

Posted 18 September 2013 - 11:50 PM

True that. Should have said 'Only appliances with a GE applique'... :ohmy:

 

 

 

PS: Don't forget talk like a pirate day matey... :pirate:






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users


FAQs | Store | Memberships | Repair Videos | Newsletter | Beer Fund | Contact


Use the Appliantology Parts Finder to Get What You Need!
Enter a model number, part number, type of appliance, brand, or even a part description.
365-day return policy on all parts purchased here, even electrical parts that have been installed!

Your Sometimes-Lucid Host:
Samurai Appliance Repair Man
"If I can't help you fix your appliance and make you 100% satisfied, I will come to your home and slice open my belly,
spilling my steaming entrails onto your floor."

The Appliance Guru | AppliancePartsResource.com | Samurai's Blog

Real Time Analytics