Yesterday a nice lady and her family came into the shop looking looking at the new washers. As usual I ask what kind of washer she has. She tells me she's not sure but she knows it doesn't spin and it has a belt. I explain the operation of the new style Whirlpool top load washer and even show her a couple of used direct drives for sale. Undecided, she asks me a multitude of questions about what could be wrong with her old washer. I reply it could be a drive, pump or control problem but not knowing the make it was difficult to determine further. Not being able to decide she leaves, saying she may be back later.
Later that day, I receive a phone call from her. She's asking more questions about the operation of her washer. It's not filling enough, making strange noises, not washing properly, etc. I ask if she can tell the make of the washer and she still can't tell, but she says that's its brand new. I say that I thought she was still talking about her old washer because I didn't sell her a new one. She replies, "Oh, I bought it somewhere else".