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kitchenaid Ref control board


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7 replies to this topic

#1 TomB

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Posted 19 September 2013 - 09:59 PM

I am seeing more and more of the W10219463 boards fail. I had 3 this week. Customers are getting very angry when I tell them that their 3-4 year old $2000.00 - 3000.00 refrigerator has a part that whirlpool no longer has available. Very few want to wait a week + for the board to be rebuilt. Does anybody know the story on these boards? Wish I had some cores to send in to have ready on my truck since it seems to be becoming a more frequent failure.



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#2 micabay

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Posted 20 September 2013 - 08:24 AM

As a curiosity, what percentage of these customers don't have surge protectors?

#3 Thirstytech

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Posted 20 September 2013 - 08:50 AM

I've had recent good experience with Fixyourboard.com they give a 2yr warranty on the rebuild and charged $220 for the exact same board you are talking about.  They turned it around in 48 hours, too.  

 

 

Is the surge protector a good idea with a refrigerator?  I've seen so many refrigerator issues in new houses because they were plugged into GFI outlets is the reason I ask.  



#4 RegUS_PatOff

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Posted 20 September 2013 - 09:56 AM

Surge protectors and GFI's are two different animals.

A GFI will shut the power OFF to the load,

the surge protector only "absorbs" high voltage spikes.

Spikes and surges are more common out in the middle of nowhere..

farms,etc, as opposed to neighborhoods.

 

 

 


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#5 PDuff

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Posted 20 September 2013 - 11:46 AM

Control return policies with core charges are nothing new.  They've been around since the introduction of electronic controls for domestic appliances.  I believe it's due to manufacturer or vendor changes.  In this case it could be the reason they are discontinued or the effort to adhere to new government energy regulations, or both.  In the long run I'm sure it's all about the bottom line.  $$



#6 KCTBURY

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Posted 20 September 2013 - 05:54 PM

Its just one capacitor and a relay. Ill post the parts if I find my notes.



#7 lesguns

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Posted 20 September 2013 - 10:37 PM

refrigerators and dishwashers should not be plugged into a GFI outlet !



#8 dyonon

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Posted 21 September 2013 - 05:15 AM

I was told by Tech line that the board manufacturer was destroyed by the Japanese tsunami.




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