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Samsung Washer WF206BNWXAA not spinning or pumping all water out.

6 posts in this topic

I had a call last week on a Samsung front load washer not spinning or pumping all the water out.  M# WF206BNWXAA.

I went out and checked everything out.  I ran it through all the tests from the service manual.  Everything worked properly.  The only stored error codes were 22 and 10.  There had been 3 cycles since the 10 error and 99 cycles since the 22. 

I cleaned everything out and made sure there was nothing clogging the drain down to the pump. 

During the test, the pump ran fine and the tub spun over 1000 rpms. 

I put a wet blanket in and put it on spin only and it all worked fine. 

The customer insisted there was something wrong and after reading some other posts, I came to the conclusion that the pump was failing under a full load.

I replaced the pump and checked everything out and it was fine.

customer called back this morning saying the washer is not spinning and draining completely.  Says the countdown just stays at 24 minutes left and won' t do anything.

I am leaning toward the main board at this point. 

Any suggestions? 

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If there is a white plastic elbow connector between the drain outlet boot and another rubber hose that goes to the drain pump, then check it for a quarter stuck inside and making a flapper valve that can intermittently open/close.

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also, what kind of load was the customer washing?  All too often people are unaware of out of balanced issues.  These front loaders need to be loaded with like in kind materials.  Not mixing towels with polar Fleases and what not.

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A failing Samsung pump is known to take out the main control.  On the rare occasion I get a bad pump that does not have a restriction, I'll provide an estimate to replace both.

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I went back out to the customer's house today and there was water still in the tub from the last wash.  I took the back panel off and hooked the pump up with a patch cord and ran it.  The water was running out really slowly, but steadily.  After about 5 minutes, the tub was compeletly drained.  I took the pump out, ran it with nothing attached to it and it was fine.  Took off the hose coming from the tub to the pump and it was clean.  I spun the tub and there was nothing in it to be restricting the water flow to the pump. 

Then I decided to inspect the drain hose which is suspended for the high loop and then connected to another hose using two worm gear clamps with a male fitting in the hoses so it can reach the sump pump in the basement.  I took the clamps loose and pulled the male fitting out and there was a dime.  The male fitting in there was just a tiny bit smaller than the diameter of the dime. 

I cleaned all that up and put it all back together,  filled the tub with water and it pumped water out like a firehose.  I put some towles in and put it into spin only and it worked great. 

Moral of the story is to check everything before drawing a conclusion.

Lesson learned... Hopefully.

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