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sawilder

Help with my Whirlpool Refrigerator

13 posts in this topic

I have a Whirlpool French Door Fridge, Model G17FVCXWQ01.  Recently the door alarm on the display keeps showing, even though the door is closed.  Now the water dispenser rarely works, and the icemaker is not making ice.  I suspect that these events are all connected somehow.  The freezer is cold enough, the water pressure has not changed, and no work has been done to the plumbing to cause a clog (when the water does come out the pressure is no different than before).

 

From what I have read so far, I am suspecting the computer board.  I would say the filter too since it has not had a new filter in over a year because I'm too cheap, but, like I said, the water pressure when it does decide to work is no different than previously. 

 

What can I do to track down the problem?

Thanks for your help!  :thanks:

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Need appliance parts? Call 877-803-7957 now!

I think the second charactor in the model# is an "i" instead of a one. Are the doors adjusted so that they activate the door switches?

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Sounds like you have a door switch not gettng tripped. This will cause the water not to dispense because it thinks the door s open. IF this is the case the fresh food section light is not shutting off also causing cooling problems in the fresh food section. Check where your door switches hit the door liner and see if the switches are getting depressed. IF not your doors may not be aligned like vee8 said. 

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Thanks for your reply, but the door switches work fine.  We tried them already. 

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The door switches may work when your hand pushes them in, but that doesn't mean they are properly being triggered by the door. 

 

Put your smart phone on record and set it in the fridge, shut the door, wait about 10 seconds and bump the doors a bit, open doors and watch your video to see if the switch is being triggered. 

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I found the Control Board Troubleshooting sheet, and ran through the list.  The door switches were ok.  The Icemaker fill test did not work at all - no water.  Also the Ice Level Sensor said the bin was full when it was empty.  I noticed a small amount of condensation around the icemaker outlet, but nothing that would block things or interfere with the seal to the door.  There was a droplet or two that had frozen at the bottom of the cover, but when I opened the gate it didn't feel very cold in there, definitely not freezing.

 

Suggestions?

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Per Service Pointer R4317487

 

Customer concern:

Refrigerator doesn't function correctly after service.  Potential system failures include:  icemaker does not work, dispenser won't dispense or refrigerator won't cool.

 

Cause:

Failure to disconnect refrigerator when servicing.  If a wiring harness is removed with the refrigerator connected to source voltage, it may cause a software "glitch" when the harness is reconnected affecting the control chip operation.  This could cause a variety of operating problems.

 

Correction:

Whenever servicing a refrigerator requiring replacement of an electrical component or disconnecting a wiring harness, the refrigerator must be disconnected from the power source.  If the refrigerator was inadvertently left connected to the power source, disconnect the refrigerator for 60 seconds to allow the board to reset then reconnect and check operation.

 

(If needed Gemini control board P/N W10267646.  Also there is a service kit available for the moisture/frost around the ice door.  Fascia heater P/N W10323239.)

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I have not removed any wiring harnesses.  The problem keeps getting worse.  Now the computer screen won't come on at all, the ice bucket light does not come on, and the ice dispenser motor does not work. 

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Sounds like failure of the Gemini board.  Might even have visible arc damage on the board itself.

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Is the Gemini board replaceable?  What parts do I need to fix this?  Thanks!

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Thank you all for your help!  Hope this will fix it.

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