This "sport" generation Duet washer had a torn door bellow and I replaced that.
-Upon conversing with the customer he stated that the washer "tears" his clothes.
-I took a very close look inside the drum and baffles and found no culprit that would cause this.
-24 hours later I get a call saying the washer is tearing the clothes again and now I am on the hook (of course)
Do I need to be aware of some flaw or defect? How could this be happening?
Thanks for any help!