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Whirlpool Duet Washer Tearing Clothes WFW9150WW00


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6 replies to this topic

#1 Ritz

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Posted 03 October 2013 - 12:22 AM

This "sport" generation Duet washer had a torn door bellow and I replaced that.  

-Upon conversing with the customer he stated that the washer "tears" his clothes.  

-I took a very close look inside the drum and baffles and found no culprit that would cause this. 

-24 hours later I get a call saying the washer is tearing the clothes again and now I am on the hook (of course)

 

Do I need to be aware of some flaw or defect?  How could this be happening?  

 

Thanks for any help!



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#2 applianceman97

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Posted 03 October 2013 - 01:09 AM

Is the front half of the tub chewed up. Sharp edges on the front tub can tear clothes.

#3 Samurai Appliance Repair Man

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Posted 03 October 2013 - 07:51 AM

How does the machine sound during high speed spin?  Like a jet taking off or banging noise?  Wondering if you're dealing with a bad drum bearing or broken drum support spider which can change the geometry of the inner basket relative to the outer drum and cause clothes snagging problems (among other things).  



#4 sh2sh2

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Posted 03 October 2013 - 03:59 PM

there is a service bulitin out on these about replacing the door glass, the original door glass allowed clothing to get inbetween door and boot, new door glass is shaped differently, i dont know what the new part number was, sorry


Edited by sh2sh2, 03 October 2013 - 04:00 PM.


#5 Ritz

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Posted 09 October 2013 - 07:35 AM

ok great!  Thank you for your replies. Great Advice!  Many thanks.  Will post back!



#6 Samurai Appliance Repair Man

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Posted 09 October 2013 - 03:06 PM

Domo for the headsup on the bulletin, sh2sh2!  

 

Here's the link to the bulletin: http://appliantology...earing-clothes/



#7 Ritz

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Posted 10 October 2013 - 10:28 PM

Thank you thank you for info!  The service bulletin was indeed very helpful!

Its the door - a problem - I wonder if WP will help out my customer?






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