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Whirlpool Duet Washer Tearing Clothes WFW9150WW00

7 posts in this topic

This "sport" generation Duet washer had a torn door bellow and I replaced that.  

-Upon conversing with the customer he stated that the washer "tears" his clothes.  

-I took a very close look inside the drum and baffles and found no culprit that would cause this. 

-24 hours later I get a call saying the washer is tearing the clothes again and now I am on the hook (of course)

 

Do I need to be aware of some flaw or defect?  How could this be happening?  

 

Thanks for any help!

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Need appliance parts? Call 877-803-7957 now!

Is the front half of the tub chewed up. Sharp edges on the front tub can tear clothes.

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How does the machine sound during high speed spin?  Like a jet taking off or banging noise?  Wondering if you're dealing with a bad drum bearing or broken drum support spider which can change the geometry of the inner basket relative to the outer drum and cause clothes snagging problems (among other things).  

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there is a service bulitin out on these about replacing the door glass, the original door glass allowed clothing to get inbetween door and boot, new door glass is shaped differently, i dont know what the new part number was, sorry

Edited by sh2sh2

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ok great!  Thank you for your replies. Great Advice!  Many thanks.  Will post back!

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Thank you thank you for info!  The service bulletin was indeed very helpful!

Its the door - a problem - I wonder if WP will help out my customer?

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