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Whirlpool WFC7500VW1 washer

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Whirlpool WFC7500VW1 washer.  Customer complaint: leaves clothes very wet at end of cycle.

 

Test mode high spin works just fine.  All components test ok.  I replaced main control and door lock and switch.  Test mode high spin again works fine.  Drain and spin cycle works fine. Door switch definitely closing. Customer calls back later, still leaves clothes very wet at the end of the cycle.

 

Any ideas?

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I would suspect a slow drain; are there any error codes? Check the pin trap on the pump. It could be siphoning water back out of the sewer if the washer's drain hose is stuck too far down the standpipe. Third, there could be a motor/ motor control issue.

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No error codes, normal drain time into an open pipe that flows well. I thought maybe motor/motor control, but it works every single time on test mode or drain/spin cycle.

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Have you actually seen the problem the customer is describing?  If I can't duplicate the complaint, I ask the customer to load it up and run it, with detergent, the way they normally do.  I watch how much and what type of detergent they use but don't say anything.  Then I babysit the cycle.  Sucks but I'll use the time to log on to Appliantology or with Durham, appl.tech, and others, and catch up on email.  :)

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Have you actually seen the problem the customer is describing?  If I can't duplicate the complaint, I ask the customer to load it up and run it, with detergent, the way they normally do.  I watch how much and what type of detergent they use but don't say anything.  Then I babysit the cycle.  Sucks but I'll use the time to log on to Appliantology or with Durham, appl.tech, and others, and catch up on email.  :)

That was my plan for Monday, but then she called back and said it's working. User error? Oh well. But now her dryer broke so I'll be going back anyway.

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Perfecto................Get the customer to run a load as the dryer is being repaired.....It could have been " the perfect load" for the customer to call and say that it is working O.K.........Have had to babysat more than once to pick-up the 'original complaint'.

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Sounds like either a problem with the drain or water valve not shutting off completely every time.

I've seen the valve be leaking slowly, washer shuts off clothes are good. By the time they come to throw in the dryer later water has seeped in and made clothes wet.

Edited by tpoindexter

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David, did you ever get a handle on this one?  We have a callback for one of these, same problem, very wet clothes at end of cycle...

 

First time out I tested the pressure hose and could make water bubble and hold on my tongue. No leaks or blocks.

 

Then I emptied the drain pump. Lots and lots of stuff.

 

Sure I'd found the problem, I tested it again. This time the door lock assembly went BZZZT and smelled like ozone.

 

Replaced the door lock. 

 

Got a call back. 

 

Came back with the pressure switch. Machine executed test cycle flawlessly. 

 

I put it into a drain and spin, put some towels in. They were great. 

 

Got a call back tomorrow -- clothes are very wet, not ready for dryer. 

Gah.

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Sorry man, I don't have an answer for this one.

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