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Whirlpool WFC7500VW1 washer


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6 replies to this topic

#1 LI-NY Tech

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Posted 05 October 2013 - 06:29 AM

Whirlpool WFC7500VW1 washer.  Customer complaint: leaves clothes very wet at end of cycle.

 

Test mode high spin works just fine.  All components test ok.  I replaced main control and door lock and switch.  Test mode high spin again works fine.  Drain and spin cycle works fine. Door switch definitely closing. Customer calls back later, still leaves clothes very wet at the end of the cycle.

 

Any ideas?


- David
- RD Appliance Service, Corp.
http://www.rdapplianceservice.com


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#2 vee8power

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Posted 05 October 2013 - 07:11 AM

I would suspect a slow drain; are there any error codes? Check the pin trap on the pump. It could be siphoning water back out of the sewer if the washer's drain hose is stuck too far down the standpipe. Third, there could be a motor/ motor control issue.



#3 LI-NY Tech

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Posted 05 October 2013 - 07:57 AM

No error codes, normal drain time into an open pipe that flows well. I thought maybe motor/motor control, but it works every single time on test mode or drain/spin cycle.

- David
- RD Appliance Service, Corp.
http://www.rdapplianceservice.com


#4 Samurai Appliance Repair Man

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Posted 05 October 2013 - 09:31 AM

Have you actually seen the problem the customer is describing?  If I can't duplicate the complaint, I ask the customer to load it up and run it, with detergent, the way they normally do.  I watch how much and what type of detergent they use but don't say anything.  Then I babysit the cycle.  Sucks but I'll use the time to log on to Appliantology or vox with Durham, appl.tech, and others, and catch up on email.  :)



#5 LI-NY Tech

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Posted 05 October 2013 - 10:37 AM

Have you actually seen the problem the customer is describing?  If I can't duplicate the complaint, I ask the customer to load it up and run it, with detergent, the way they normally do.  I watch how much and what type of detergent they use but don't say anything.  Then I babysit the cycle.  Sucks but I'll use the time to log on to Appliantology or vox with Durham, appl.tech, and others, and catch up on email.  :)


That was my plan for Monday, but then she called back and said it's working. User error? Oh well. But now her dryer broke so I'll be going back anyway.

- David
- RD Appliance Service, Corp.
http://www.rdapplianceservice.com


#6 certified tech group 51

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Posted 05 October 2013 - 11:02 AM

Perfecto................Get the customer to run a load as the dryer is being repaired.....It could have been " the perfect load" for the customer to call and say that it is working O.K.........Have had to babysat more than once to pick-up the 'original complaint'.



#7 tpoindexter

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Posted 05 October 2013 - 01:16 PM

Sounds like either a problem with the drain or water valve not shutting off completely every time.
I've seen the valve be leaking slowly, washer shuts off clothes are good. By the time they come to throw in the dryer later water has seeped in and made clothes wet.

Edited by tpoindexter, 05 October 2013 - 01:19 PM.

Test




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