To the Dojo,
Customer calls about clicking when WP DD washer was in operation. I find three pairs jeans, three work shirts, and four sets t-shirt and draws. After getting the cover off, I learn the coupling has twisted apart and tranny leaking fluid. Warranty?
My research points toward wariness. My local parts store owner, and recovering technician, asked about the coupling; "twisted apart, not a clean snap," I said. "She's overloading," said he. Seeing that load, plus the twisted coupling, alerted my gut. Her response confirmed my gut; bringing up "you said" when presented with my evidence and citing Whirlpool's "super load" definition: 4 pairs jeans, 4 pairs jeans, 4 shirts, and 2 sets sweats.
I'm confused and under-equipped. She calls this morning expecting repair, after last night telling me she'd purchase a new product. I sense she's rushing this along, hoping to get some sort of warranty. I have the physical evidence: the broken coupling and damaged gearcase. I don't want to continue working for this carping customer, but am stuck. Help.
Thanks in advance,