Need appliance parts? Call 877-803-7957 now or use the parts search box:

Parts Search

Tired of guessing on service calls?

Click here to check out our structured, online appliance repair training courses for rookies and experienced techs.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

Stay connected with us...

Samurai on Facebook - become a fan today! Sign up for our free newsletter and keep up with all things Appliantology. Subscribe to our YouTube channel for lots of appliance repair tips and help! Follow the Samurai on Twitter and get timely morsels of Appliantological Wisdom! Subscribe to our MST Radio podcast to learn secrets of the trade.
ReliableApp

Kenmore Elite (Samsung) Refrigerator 401.41003010 Display screen locked

7 posts in this topic

This Kenmore elite Samsung made refrigerator has the display screen locked. Child lock works. Light button does not work. And can't change temps on screen.

Is there a key dance way to unlock it?

Troubleshooting tips?

Not very familiar with Samsung yet.

Edited by Ritz

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

Hey, thanks for the update.  Sorry we weren't more help on this one.  

Share this post


Link to post
Share on other sites

Samsung's control/displays will be locked with one or more segments of the digits flashing if you have an error on any of the thermistors - shorted/open or out of range and many other things are checked on power up and will lock the display with the error showing.

 

I working on one - a french door bottom freezer model, (the first one that I've worked on), that has a bad refrig defrost sensor.   The customer only had the problem after the power company changed their meter to a smart meter.  After power was restored they had the problem of the display being locked and not able to input any changes.   They assumed changing the meter, a surge took out the board, it didn't and the error was most likely there before it was powered down but the power-up self-diagnostic cycle only happens when the power is removed and reapplied.  It has been running fine in a cripple mode for the last week and half with the bad refrig defrost sensor after resetting the board by holding the two buttons down.

 

You can reset the board after you have recorded the flashing segments by pressing two certain buttons together and it will go into a cripple mode and work the best it can depending on what has failed.  You have to hold the buttons for 8 seconds till all the display starts flashing and let up on the buttons.  If the buttons are held for an additional 2 seconds after the display starts flashing it should go into a diagnostic mode that should have the segments that indicate problems flashing.

 

You will need to find a manual to know what buttons to push or if the Kenmore is like the Samsung I'm working on they have a tag on the back of the unit that shows some of the basic diagnostic pushing certain buttons together for reset/diagnostic test.  If the tag is there is should also show what each segment of display means if it is flashing.

 

"Energy Savings" & "Lighting" was the button combination for the unit I'm working on.

Share this post


Link to post
Share on other sites

I did a little more research and found an owners manual for your Kenmore/Samsung.  You don't have standard push buttons like the one I'm working on, you have an LCD touchscreen.

 

Looks like there should be a "Display Reset Button" at the bottom right of the control screen, do you see that and have you pushed it?

 

Here's what it says about the "Display Reset Button",

When the refrigerator is plugged in or the display reset
button is pressed, the "Current Date/Time" screen will be
displayed.

 

All the above info about the flashing display segments won't apply to yours either.

 

Looks like the "Display Reset Button" is an actual tiny button that would need to be pushed with the tip of a pin or paper clip.

 

In the problem resolutions in the user manual for THE DISPLAY FUNCTIONS DO NOT WORK
Check if... The display lock function is set to Locked.    Then..... Reset the display lock function to Unlocked.
Check if... The display lock function is set to Unlocked.  Then.... Push the display reset button with a sharp tool. This
initializes the display. (Please note the user's information is not removed.)

 

Here's a link to download the user manual if you want to look at it, no diagnostic info just general user functions of the LCD display: http://www.managemylife.com/mmh/lis_pdf/OWNM/L1002172.pdf
 

Share this post


Link to post
Share on other sites

Thank you for posting the helpful info.  Yes I found Display Reset Button.  It was not set to lock.  I pushed the reset button.  Even took the display off the freezer door shook it and danced on it with my clogs.  Still locked.  I've parted ways with the customer due to his "frugality" 

Share this post


Link to post
Share on other sites

 I've parted ways with the customer due to his "frugality" 

 

 

Very delicately put!   :argue:

Share this post


Link to post
Share on other sites