Need appliance parts? Call 877-803-7957 now or use the parts search box:

Parts Search

Begin your journey to appliance repair mastery…

Click here to check out our structured, online appliance repair training courses for rookies and experienced techs.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

Stay connected with us...

Samurai on Facebook - become a fan today! Sign up for our free newsletter and keep up with all things Appliantology. Subscribe to our YouTube channel for lots of appliance repair tips and help! Follow the Samurai on Twitter and get timely morsels of Appliantological Wisdom! Subscribe to our MST Radio podcast to learn secrets of the trade.
applianceman97

Samsung Refrigerator rfg297aabp no cool in freezer

6 posts in this topic

Samsung french door refrigerator no cool in freezer. Had initial freezer fan problem, fixed that then no cooling in freezer. I can watch the evaporator frost up the top row for a few minutes and then frost just stops. Seems like the stepper valve may be directing flow back to the refrigerator too early.  Switches back and forth every few minutes but never seams to frost up the evaporator in the freezer. No error codes. Stepper valve checks good at board. All fans running properly. Thermistors are sensing the correcting temps (based on chart in fast track). Help!!! The compressor has access valves. Do samsung refrigerators come from the factory with access valves? looks like the compressor may have been changed. May be a sealed system problem? The refrigerator temperature is good. Thanks in advance. Sorry for the rambling. This thing is just driving me crazy.

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

Did you test all thermistors?

Share this post


Link to post
Share on other sites

Did you get any pictures of the access valves??? do not know of any company's putting valves an a "Sealed System"..........Initial complaint and fix?????..........If access valves were added by someone else, were they added because it was low/leak.....Did the customer buy new??????..............Do not see too many Samsungs but we will all be learning on yours.....If some one else worked on this unit, you may not even know where to start the repair........Get some facts first!!!!!.

Share this post


Link to post
Share on other sites

It's my moms refrigerator. I got it from a new dealer that couldn't fix the ice maker. (Still working on that) didn't get pics of the valves. Looks like the compressor has been changed. The problem was the freezer fan. I got that fixed.

All thermistors test good.

Durham, do you know how the stepper valve cycles? I know the new whirlpools can take an hour before the freezer starts to cool. Are Samsungs this way as well? Waiting I talk to my mom this morning to see if worked. Was 45 degrees when I leafy last night. It started at 67 degrees. Seemed like it may had started working. Keep you guys posted.

Share this post


Link to post
Share on other sites

Just got an update. Freezer is at 30 degrees this morning. Now that the freezer is somewhat cold (last night was room temperature) I am going to double check thermistors.

Share this post


Link to post
Share on other sites

Had a brain fart. Just remembered your ice slurry thermistor test Durham. Tested the freezer thermistors when freezer was at room temp. Better re do my testing the correct way. Haha

Share this post


Link to post
Share on other sites