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Frustrating Viking Refrigerator - Air Leaking In

8 posts in this topic

Four years ago my wife and I purchased a home with a built-in side by side Viking refrigerator (DDSB423DSS).  This thing has been one headache after another.  The biggest problem is that air seems to be leaking into the freezer somehow and causing forst, primarily at the upper left corner.  I've had technicians out -- and it isn't easy to find Viking technicians -- a number of times to replace the freezer and refrigerator gaksets (twice), yet the problem still persists.  The technician also replaced the ice door (some kit).  Last year I found that if I used HVAC (aluminim) metal tape over the inside of the ice shute that it resolved a lot of the problem.  Of course this also means we can't use the ice maker!  My wife really wants to replace this thing, but these built-ins cost a ton and it seems a huge waste to get rid of what isn't that old a refrigerator.  The other day I removed the aluminum tape and noticed that the freezer shute was now a block of ice (under the tape -- at least that probably acts as more of a barrier...lol).

 

Anyone have any suggestions on how to stop the airflow from coming in the freezer and make the thing usable again?  I've taken a long look at the manual (http://www.vikingrange.com/MEDIA_CustomProductCatalog/m1300012_F20413.pdf) and Googled the problem but am still at a loss.  Thanks in advance for any help.

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Need appliance parts? Call 877-803-7957 now!

... causing frost, primarily at the upper left corner.

I'm not familiar with that model,

but are you sure it's not an overly frosted Evaporator Coil due to incomplete Defrost, OR a Sealed System leak ?

 

 

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thanks for your input, much appreciated.  The reason why I think it is air coming in the ice chute is that when I covered up the ice chute with the metal tape, a 1" thick block of ice formed at th very top of the chute (under the tape).  I would think this would mean air is coming up through the chute, past the flap/seal, and causing condensation on the bottom of the metal tape.  I probably wasn't clear, but when the metal tape is over the ice chute, the upper-left frosting problem doesn't exist.

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Then the ice chute is definitely the source of warm air intrusion.  If the ice door was replaced that's fine, but there's a good chance the ice door closer mechanism is not allowing the ice door to close properly.  I don't have your model on my screen right now but here's a tip:  Open the freezer door and shine a flashlight up into the chute from outside of the dispenser.  Look into the chute from the inside of the door.  If you see light, there's your warm air leak.  The ice door has the gasket, but it's the mechanism/delay/solenoid that provides the proper seal.

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PDuff -- Thanks for the tip.  With the way the chute is designed, it is difficult to see any light shown from outside-in, but I did see a bit of light around the flapper edges when I shine the flashlight from the inside out.  How do I know what is causing the flapper not to close properly?  Any help appreciated.

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It looks like the part number is G50914155 but I'm seeing $400 just for the part.  It seems like I need to replace the entire thing and not just the flapper.  Does anyone know if there is a non-Viking (i.e., cheaper) replacement.  $400 for the part I'm not even sure will fix the problem seems like quite a bit to continue to throw at this refrigerator.

 

Really appreciate any help.

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I've had several homeowners get so fed up with their built in refrigerators that they rip out their built in refrigerators out and replace it with a free standing refrigerator.

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Yeah ScotttheWolf, I wouldn't have agreed with that thinking before, but I'm almost there.  If I wouldn't have to figure out a fix for the cabinetry, we'd probably be there a lot quicker.  We'd also have to go with a counter depth refrigerator, which somewhat limits us.  Trying to give fixing this freezer issue one more attempt and was hoping to get some assistance on the ice maker flap.

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