Four years ago my wife and I purchased a home with a built-in side by side Viking refrigerator (DDSB423DSS). This thing has been one headache after another. The biggest problem is that air seems to be leaking into the freezer somehow and causing forst, primarily at the upper left corner. I've had technicians out -- and it isn't easy to find Viking technicians -- a number of times to replace the freezer and refrigerator gaksets (twice), yet the problem still persists. The technician also replaced the ice door (some kit). Last year I found that if I used HVAC (aluminim) metal tape over the inside of the ice shute that it resolved a lot of the problem. Of course this also means we can't use the ice maker! My wife really wants to replace this thing, but these built-ins cost a ton and it seems a huge waste to get rid of what isn't that old a refrigerator. The other day I removed the aluminum tape and noticed that the freezer shute was now a block of ice (under the tape -- at least that probably acts as more of a barrier...lol).
Anyone have any suggestions on how to stop the airflow from coming in the freezer and make the thing usable again? I've taken a long look at the manual (http://www.vikingran...0012_F20413.pdf) and Googled the problem but am still at a loss. Thanks in advance for any help.