I am cutting my teeth and grinding them down as well. My tounge is almost knawed in half for I have had to bite it numerous times as I try to deal with some customers.
Guy wants a 90 day warranty, money back if the compressor should blow on a used freezer, selling price 200.00 a 20 cubic.
First I had to buy it with no guarntee it worked at all, or I could fix it. New ones cost over 500-. Mr if you want a warranty for the parts I did not make, you need to dig into more 100 dollar bills. 150.00 dollars is what I will sell a washer for and it has a 200.00 control board, 150.00 dollar motor.
I tell them I give them a 30 day labor warranty.
Guy takes dryer home, calls me back says dryer doesnt work, will I come out and fix it, No sir unless you want to pay my service charge fee. What's it doing, nothing he says, When you push the on button nothing happens, he says what on switch? Then I tell him where the switch is. He says it did not come on . Ok you need to bring it back to me, at my shop. (This is now my rule or policy) He brings it to me and I plug it in it works. He has a 220 outlet problem. Thats why I dont do free service calls on units that worked fine in my shop.
Had a guy call me on washer, one week later lives 30 miles away, I tried to explain what to look for, he brings it back, they have broke the lid switch, I by pass it, dont charge him, should have but did not. How did that happen??
Then there are the traders, can I trade in my broke freezer, for your working one, will you give me 50.00 for my broke one. NO I say, If I want to gamble money I'll go to the casino and pull a one arm bandit. Oh will you take 50.00 off your price.
I have found that I need to ask for 250.00 if I think its worth 200.00
Dryers here are not valuable, they are 100.00 in the minds. If you have a washer but no dryer what is the most important part of your laundry equipment. Can you wear wet clothes, who said a dryer is not worth 150.00. New ones cost 400.00 go figure.
Before you think you can give a warranty on a machine, I say lightning strike, or electrical surge. Can you control that. No and I wont insure your machine, the manufacture has already dropped its coverage and I guess you now want me to pick up the tab. Friends I do my very best to check them out, and get you a good used unit, but I am not God, nor am I a predictor of the future. It's used, its a machime and like your car it can and will someday break.
I am trying to keep a calm cool attitude on the phone or in person, but I tell you its not easy.
Told a customer I needed cash flow, to pay bills and he thought he could go for the throat and get 50.00 off. I told him sir I said I needed cash, but not desperiate for money, I have a great unit, and its priced right, Go buy Billy Bobs smaller unit.
Chime in here if you sell used units. I may need some help here.