Well, that's the model #. Hmmmmm? Well, will check elements, find print in console...( hopefully ), see how moisture sensors tie into circuit, and go from there.
Does the customer get the same results when using in timed dry as automatic cycles? If so, the moisture sensors, wouldn't be in play here.
Any play in the blower wheel, i.e. stripped out)? Door seals, sealing well? What do(es) the heater(s) ohm out to? Any lint built up in the vent screen area? When you open the dryer up, how much lint build up do you find?
I can't find a wiring diagram for that Canadian model
unless you have one you could scan & upload somewhere
Usually long drying times indicate a Vent problem
OR would need to know what temperature cycles of the air at the Dryer Vent
Usually about 135F to 160F with an empty load
Also, the vent hose from the dryer to the wall. How long is the dryer vent run? How many 90* turns are there? Vents should be 4 inch smooth walled, no longer than 25 feet subtract 5 feet for every 90 degree turn.
Edited by micabay, 14 November 2013 - 07:39 PM.